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13
On the video broadcast timeline, it is possible to see the data of both videos from the cloud or
from the SD card. Change the video upload method to “cloud” by doing one of the following:
Go to [[Preferences/Settings] " ” -> [Storage] and make sure that [Video viewing ways] is
cloud.
You can also switch the video viewing method on the live page by clicking the
“ ”
button.
If this issue still persists, please email support@blurams.com with the MAC address of the device
and a screenshot of your Paypal payment.
3.7. How can I download the videos from the
cloud?
Downloading videos from the cloud can be done different ways:
1. Go to [Library] page, choose a video clip and click it to download it.
2. Go to [Me]-[Favorites], tap [Favorites] to see all your favorite videos. Choose a video clip and
click to download it.
3. Go to the live page, tap the button, and it will record real-time videos directly.
3.8. Why is the duration of each video in the
library 12 seconds?
If the device is not subscribed to a Cloud Service or the Cloud Service expires, the system will give
the device a lifetime valid event recording Cloud Service by default. The Cloud Service supports
the storage of events that happened in the last 24 hours to the cloud. The length of each event is
about 12 seconds.
If you want to view the full video of the entire event, you can subscribe the device to Cloud
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