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5.7. Why the device is moving around its own and hears a
strange sound from it?
Please check the recent login history of your account through tapping [Me] -> [Preferences]
"
”
-> [Security Center] on your app, it'll show which user login your account.
Also, please check if you had shared the device with others by entering the device setting
option [Preferences] " ” -> [Device sharing] to check it, or contact
support@blurams.com for advice.
Please rest assured, our service is used with the superior AES256 security encryption technology
of the bank, having five security protection guarantees, that is, terminal security reinforcing, data
transmission, cloud storage, operator-level machine room management, and global security
certification. We promise to protect your privacy and always keep you feel safe.
5.8. Why my device is not working/defective?
If the device didn’t work, Please provide the following information to us:
- The MAC address of the camera. You can find it on the App: Preferences --> Technical Info
-->MAC address
- Your blurams login account ( email address )
- A screenshot of the invoice of your purchase or the order page, and your current shipping
address
Please take the following step to troubleshoot the issue
1, The indicator light is on
If the device indicator light is on, it means the power adapter and the power cord is fine, please
try to press the reset button about 10-20s until see the red light flashing, then please try to reset
up the device.
If the device indicator light is solid green or solid red light, please contact
the support@blurams.com for advice.
2, The indicator is off
If the device indicator is off, please try to make sure the power supply is normal and please try to
use the original power adapter and power cord, If the device still can't power please note the
power adapter minimum output is 5V/1A (A21C: 5V/2A), if the device indicator is on using
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