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4
Support
For product updates or other support, please email support@blurams.com.
1. Accounts and Sharing
1.1. Failure to log in
In the event that you are unable to log in, make sure your phone network connection is normal.
You can visit a commonly used website via your system browser to check whether it opens
normally.
You can otherwise fix the problem based on the different prompts you will see:
1. Prompt "Account does not Exist"
Please make sure you have registered this account before, if not, please register first. If the
account is already registered, please check that the account name you entered is correct.
2. Prompt "Password Error"
Please enter the password and retry. You can view the entered password by tapping the eye icon
on the right side of the password inbox.
If you still fail to log in after several attempts, you can reset your account password through the
"Forget Password" option on the login page. You will receive an email with instructions on how to
set up a new password. Simply follow the email’s instructions to set up a new password. If you
don’t seem to receive the email, please check your spam, trash and/or junk mail folders.
3. Prompt "Account is locked"
If you fail to log in due to entering the wrong password too many times, your account will be
temporarily frozen for security purposes, and you won’t be allowed to make any log-in attempts
for a 15 minute period.
4. Prompt "Account is not activated"
The account has not been activated, check the account activation email in your mailbox and
follow the instructions to activate the account. If there is no account activation email, please
check your spam, trash and/or junk mail folders. If there is still no email in any of these folders,
try to re-register the account.
If the problem is not one of the above, please try to update the app to its latest version from the
App Store or Google Play. Also try restarting the phone, or reinstalling the app. If your problem is
still not resolved, feel free to contact us for assistance.
1.2. What do I do if I forget my Password?
You can reset your account password through the "Forget Password" option on the login page.
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