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218
Troubleshooting
The image cannot be played back on a computer.
• If you are using “PlayMemories Home,” refer to the “PlayMemories Home
Help Guide.”
• Consult the computer or software manufacturer.
After making a USB connection, “PlayMemories Home” does not start
automatically.
• Make the USB connection after the computer is turned on (page 205).
Cannot insert a memory card.
• Insertion direction of the memory card is wrong. Insert it in the correct
direction (page 51).
Cannot record on a memory card.
• The memory card is full. Delete unnecessary images (pages 67, 170).
• An incompatible memory card is inserted (pages 54, 234).
• Select the slot in which the memory card is installed using [Select
Recording Media] (page 52).
Cannot play back files on a memory card.
• Check the setting of [Select Playback Media] (page 160).
You have formatted a memory card by mistake.
• All the data on the memory card are deleted by formatting. You cannot
restore it.
Cannot print images.
• RAW images cannot be printed. To print RAW images, first convert them
to JPEG images using “Image Data Converter” on the supplied CD-ROM.
Memory card
Printing
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