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217
Troubleshooting
Troubleshooting/Others
• The term of validity of assist data has expired. Update the GPS assist data
(page 188).
• As the positions of GPS satellites vary constantly, it may take longer to
determine the location or the receiver may not be able to determine the
location at all, depending on the location and time you use the camera.
• “GPS” is a system for determining geographic location by triangulating
radio signals from GPS satellites. Avoid using the camera in places where
radio signals are blocked or reflected, such as a shadowy place surrounded
by buildings or trees, etc. Use the camera in open sky environments.
The location information has not been recorded.
• Use “PlayMemories Home” to import the movies with GPS location
information to your computer.
You do not know if the OS of your computer is compatible with the
camera.
• Check “Recommended computer environment” (page 201).
Your computer does not recognize your camera.
• Check that the camera is turned on.
• When the battery level is low, install the charged battery pack (page 49), or
use the AC Adaptor (sold separately).
• Use the USB cable (supplied) (page 205).
• Disconnect the USB cable, and connect it again firmly.
• Disconnect all equipment other than the camera, the keyboard and the
mouse from the USB jacks of your computer.
• Connect the camera directly to your computer without passing through a
USB hub or other devices (page 205).
You cannot copy images.
• Make the USB connection by properly connecting the camera with your
computer (page 205).
• Follow the designated copy procedure for your OS (pages 205, 206).
• When you shoot images with a memory card formatted by a computer, you
may not be able to copy the images to a computer. Shoot using a memory
card formatted by your camera (page 183).
Computers
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