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3 ) Select and right click My Computer on Desktop, and select Manage to open Computer
Management window.
4 ) Expand Services and Applications > Services, and find and locate Wireless Zero
Configuration in the Services list on the right side.
5 ) Right click Wireless Zero Configuration, and then select Properties.
6 ) Change Startup type to Automatic, click Start and make sure the Service status is
Started. And then click OK.
If you can find other wireless network except your own, please follow the steps below:
• Check the WLAN LED indicator on your wireless router/modem.
• Make sure your computer/device is still in the range of your router/modem. Move closer if it is
currently too far away.
If you can find your wireless network but fail to connect, please follow the steps below:
• Authenticating problem/password mismatch:
1 ) Sometimes you will be asked to type in a PIN number when you connect to the wireless
network for the first time. This PIN number is different from the Wireless Password/
Network Security Key. Usually you can only find it on the label of your router.
2 ) If you cannot find the PIN or PIN failed, you may choose Connecting using a security
key instead, and then type in the Wireless Password/Network Security Key.
3 ) If it continues to show note of Network Security Key Mismatch, it is suggested to
confirm the wireless password of your wireless router.
Note: Wireless Password/Network Security Key is case sensitive.
• Windows unable to connect to XXXX / Can not join this network / Taking longer than usual
to connect to this network:
• Check the wireless signal strength of your network, if it is weak (1~3 bars), please move
the router closer and try again.
• Change the wireless Channel of the router to 1, 6, or 11 to reduce interference from
other networks.
• Re-install or update the driver for your wireless adapter of the computer.
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