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48
48
V
T EL EP H O N E
T E L EM AT I C S E R V I CE S
To benefit from the localised emergency
service with vehicle location, you have:
to have signed the general conditions of
the service stated on your vehicle order
form, or have signed the specifi c CITROËN
the service stated on your vehicle order
order
Emergency Contract,
to have made an initial call to the CITROËN
Emergency service.
To initialise this service:
press on the SOS button, with the vehicle
stationary and parked in the open air in an
area covered by your mobile telephone
operator,
be prepared to refer to your registration
document,
specify to the operator that you are mak-
ing a “CITROËN Emergency service
specify to the operator that you are mak-
e ope
initialisation” call.
When should you use this service ?
In an emergency situation (accident with
injuries, assault, etc.).
How to access this service ?
Press on the SOS button of your NaviDrive.
You are put in contact with our specialised
assistance platform. An operator will rapidly
assess the situation and if necessary send
help to the spot.
Your vehicle is automatically located thanks
to the GPS function of your NaviDrive.
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•
•
•
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Any call to this service must be
motivated by an actual situation
of serious emergency.
If there is a deployment of the pyrotechnic
components on your vehicle, the NaviDrive
will automatically transmit an emergency
call to our specialised assistance platform
(given no atmospheric, topographical or
technical restrictions in the country you are
in, as stipulated in the general conditions of
the CITROËN Emergency service).
in, as stipulated in the general conditi
tipulate
Should there be no response from the per-
sons present in the vehicle, assistance will
systematically be sent to the location of the
incident. To gain time, your vehicle is located
automatically thanks to the GPS function of
the NaviDrive system.
Note:
In the absence of a subscription to
the CITROËN Emergency service or if there
In the absence of a subscription to
In the
is no service in the country concerned,
the SOS button is set to trigger a call to 112, a
unique number reserved for emergency calls
by the European GSM network. However,
you will not then be geographically located.
Depending on country, the call to 112 can
be made without the need for a SIM card to
be present in the system.
If you have made an error, to
cancel the call being made,
press on the SOS button for 8
seconds. You have 6 seconds
to cancel.
To be able to activate this service and
in order to be aware of the detailed
conditions for its use and operation,
refer to the general conditions of
the CITROËN Emergency service.
refer to the general conditions
o the
This service is only accessible if there
is a subscription to the CITROËN
This service is only accessible if there
f there
Emergency service and is dependent
on availability.
At the end of 2006, the service is avail-
able in France, Germany, Italy, Benelux,
Spain and Portugal. The service is
due to be extended to other countries,
details of which can be obtained from a
member of the CITROËN network.
HO W D O E S T H E CI T RO ËN
EMERGENCY SERVICE OPERATE
ABROAD ?
If the service is available in the country
you are travelling to, the emergency
call will be connected and an operator
will respond in the language of your
country (provided the operator of the
SIM card inserted in the NaviDrive is
indeed that of your country).
CITROËN EMERGENCY
Automatic triggering of the emergency call
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