Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please take a few
moments to read this owner’s guide.
If you have questions about your new
vacuum, please contact our customer
service
We’re here to help!
Owner’s Guide
NEN186 series
Canister vacuum cleaner, household type
Household use only
2 Eureka Customer Service HELPLINE 1-800-282-2886
Please Retain
We suggest you record the model, type and serial numbers
below. They are located on the bottom of your cleaner. For
prompt and complete service information, always refer to
these numbers when inquiring about service.
Where to find important vacuum information
Model & Type
Serial No.
It is also important to keep your receipt as proof of
date of purchase.
This Owner’s Guide provides important instructions to prolong the life
of your Eureka vacuum cleaner.
Registration: To register your product use your smartphone to scan the QR code that will
take you directly to the product registration page or visit www.eureka.com and clik on
the “Register Your Product” link in the top right corner.
Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping
damage.Each unit is tested and thoroughly inspected before shipping. For instructions
regarding any shipping damage, call Eureka Customer Service HELPLINE 1-800-282-2886
immediately.
!
Contents
Important safeguards
3
What comes in the carton
4
How to identify parts of your vacuum cleaner
5
How to assemble your vacuum cleaner
6
How to use your vacuum cleaner
7
How to use accessories
8
9-10
How to maintain brushroll
How to maintain dust cup and filters
1 1
Problem solving
12
The Eureka limited warranty
13
How to order replacement parts
14
Follow caution information wherever you see this symbol.
www.eureka.com
3
Do Not Oil the motor or the brushroll at any time. The bearings are
permanently lubricated and sealed.
IMPORTANT SAFEGUARDS
WARNING
When using an electrical appliance, basic precautions should always be followed,
including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
SAVE THESE INSTRUCTIONS
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the
other). This plug will fit in a polarized outlet only one way. If the plug does not fully fit into the outlet,
reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do
NOT change the plug in any way.
This vacuum cleaner has a special thermostat that protects the cleaner in case of motor overheating.
cleaner for a possible source of overheating such as a full dust bag, a blocked hose or clogged filter.
If these conditions are found, fix them and wait at least 30 minutes before attempting to use the
Do not leave vacuum cleaner when plugged
electrical cord when not in use and before
servicing.
Do not allow to be used as a toy. Close
attention is necessary when used by or near
children.
Use only as described in this manual.
Use only manufacturer’s recommended
attachments.
Do not use with damaged cord or plug. If
cleaner is not working as it should, has been
dropped, damaged, left outdoors, or
dropped into water, call the Eureka
Customer Service HELPLINE at
1-800-282-2886.
Do not pull or carry by the cord, use cord as
a handle, close door on cord, or pull cord
around sharp edges or corners. Do not run
vacuum cleaner over cord. Keep cord away
from heated surfaces.
Do not use extension cords or outlets with
inadequate current carrying capacity.
Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord.
Do not handle the vacuum cleaner with wet
hands or operate without shoes.
Do not put any objects into openings. Do not
use with any opening blocked; keep free of
dust, lint, hair and anything that may reduce
airflow.
This vacuum cleaner creates suction. Keep
hair,loose clothing, fingers, and all parts of
body away from openings and moving parts.
Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or hot
ashes.
Do not use without dust bag or filter(s) in
place.
Use extra care when cleaning on stairs.
Do not use to pick up flammable or
combustible liquids such as gasoline, or use
on areas where they may be present.
Store your cleaner indoors in a cool, dry area.
Keep your work area well lit.
Unplug electrical appliances before
vacuuming them.
Belt pulleys can become hot during normal
use. To prevent burns, avoid touching the
belt pulley when servicing the drive belt.
before rotating the nozzle.
Hold plug when rewinding onto cord reel. Do
not allow plug to whip when rewinding.
Unplug before connecting accessories
accessories, such as pet tool, crevice tool,
etc.
To reduce the risk of fire, electric
shock, or injury:
Do not use outdoors or on wet
surfaces.
What comes in the carton
Important safeguards
Accessory holder Crevice tool
GUIDE
Pet tool Dust brush
Motorized floor nozzle
Dust cup release
button
Suction control
knob
Handle / Cord
rewind button
Filter cover
Dust cup
Back wheel
Hose
Dust cup handle
Hose connector
Telescoping
metal tube
Handle
Motorized floor
nozzle
4 Eureka Customer Service HELPLINE 1-800-282-2886
Filter
How to assemble your vacuum cleaner
Click!
Click!
Click!
CAUTION
Always disconnect the vacuum cleaner from the electrical socket before
attaching or removing accessories.
1. Attach the hose to the vacuum cleaner by
inserting it into the air inlet until an audible
click is heard.
Quick Assembly
2. Attchach the telescoping metal wand to the handle
by pushing the two components together until an
audible click is heard.
3. Attach the motorized floor nozzle to the end of
the telescoping metal wand until you hear an audible
click.
4. When using accessories, remove motorized floor
nozzle and telescopicing metal wand, attach the
desired accessory to the handle by inserting it.
www.eureka.com
5
Yellow Mark
Red Mark
Preparation before Use
CAUTION
the hose/attachments or removing and emptying the dust cup.
Turn on the machine
1. Pull the power cord out of the vacuum cleaner
and stop when you see the yellow mark. Plug the
power cord into a power socket that conforms with
the label on the power cord.
Note: Make sure the red mark is not visible or you
have pulled too far.
Operation
There is a switch located on the handle that can be
pressed with your finger to switch between floor
modes. The symbols shown below correspond to
the type of floor the setting is for.
Position 1: switch move to “Carpet” icon, brushroll
run with high speed
Position 2: switch move to “Hard Floor” icon,
brushroll run with low speed
Switching between carpet & hard floor
2. Adjust the telescoping metal wand to proper
position by pressing the button then pull the upper
side of wand.
3.To turn on the vacuum cleaner, insert the plug
into an electrical socket and press the power
button.
6 Eureka Customer Service HELPLINE 1-800-282-2886
Extend button
How to use accessories
Accessory collection
Using accessories with the telescoping metal
wand
• Insert tools directly into the end of the telescoping metal
wand as shown (Fig. 2)
3
1
2
Using accessories with handle
• Insert tools directly into the handle as shown (Fig. 1)
www.eureka.com
7
• When finished using accessories, remove them from
handle or the telescoping metal wand.You can put them
on the accessory holder as shown(fig.3)
How to maintain dust cup and filters
CAUTION
before conducting any maintenance or cleaning.
Emptying the dust cup
Empty the dust cup after each use or whenever the level of debris goes above the indicated
max fill line mark on the side of the dust cup. A full dust cup will reduce the eciency of the
vacuum cleaner so be sure to empty the dust cup regularly.
8 Eureka Customer Service HELPLINE 1-800-282-2886
1. Press the dust cup release button
and lift the dust cup up o the vacuum.
3. Turn dust cup upside down to
empty into trash bin.
4. After dust cup is emptied, place lid
back on top of dust cup until an audible
click is heard.
2. Remove the dust cup lid by locating the release
button on the backside of the dust cup above the
filter and press button up to pull lid o.
Dust cup release button
www.eureka.com
9
How to maintain filters
CAUTION
before conducting any maintenance or cleaning.
Cleaning the Filter
2. Remove the outlet HEPA filter
from the machine.
3. Remove the dust cup from the
vacuum and pull out the pre-motor
filter.
4. Tap filter over trash can to
remove any external dust and debris.
5. Rinse both the HEPA filter and
the pre-motor filter in lukewarm water.
6. Allow the filters to air dry for
24 hours before placing them back.
1. Lift the outlet filter cover lock
and remove the grill to access the
outlet HEPA filter.
24h
3. Clean o any debris from the brushroll. To reinsert the
brushroll, angle it and align grooved end of brushroll with
corresponding grooves on vacuum and push it back into
place ensuring it is fully inserted in place
(Fig. 3).
Put the roller back into the brush, then cover the
fixed plate.
2. Remove brushroll by pulling tab end of roller
up and then angle brushroll so it can be pulled out
(Fig. 2).
1. Turn o vacuum and unplug from electricaloutlet.
Turn vacuum upside down with brushroll facing upwards.
Remove the plate after uncrew three bolts as show
(Pic.1).
10 Eureka Customer Service HELPLINE 1-800-282-2886
How to maintain brushroll
CAUTION
before conducting any maintenance or cleaning.
Cleaning the brush
To ensure proper maintenance and eective cleaning performance, periodically clean the
brushroll and brushroll ends by removing any remaining string, hair, carpet fibers, and other
debris. Regularly check the brushroll and ends of brushroll for wear or damage.
Problem solving
This vacuum cleaner has a special thermostat that protects the vacuum cleaner in case of motor
overheating. If the vacuum suddenly shuts o, proceed as follows:
1) Check the vacuum for a possible source of overheating such as a full dust cup, blocked wand or
clogged filters. lf these conditions are found, fix them and wait at least 30 minutes before attempting
to use the vacuum again.
2) After the 30 minute period, press the power button. lf the vacuum still does not work, call the
Eureka Customer Service HELPLINE at 1-800-282-2886.
Problem Manifestation Solution
The unit couldn’t be turned on.
Brush roll has clogged debris or
other entanglements, keeping
the brush roll from rotating.
Vacuum Cleaner
cannot work
Vacuum won’t
pick up or weak
suction
Brush roll doesn’t
rotate
There is a clog in the vacuum.
Filters are dirty.
Push plug securely into outlet, try another
outlet or check circuit breaker.
Check if the brush hose is clogged. If so,
clean it.
Clean and/or change filters regularly in dust
cup.
Clean cyclone.
Remove clogs from the hose that restrict the
airflow.
Remove bottom brush cover and clear
debris from brush roller.
Check if the brush roll cover is fitted, if it
missing\please contact after-sales service.
www.eureka.com
11
Midea America Corp. (“Eureka”), subject to the
terms and conditions herein, warrants this vacuum
cleaner to be free from defects in material and
workmanship for a term of three years from the
date of original purchase when used in accordance
with the Eureka operating and maintenance
instructions and under normal household usage.
This warranty is granted only to the original
purchaser and members of immediate household,
and is applicable only to original purchases from
Eureka authorized resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a
defective vacuum or vacuum part that is covered
by this warranty. Repairs may be performed using
new or refurbished parts that meet or exceed
Eureka specifications for new parts. if Eureka
elects to replace the vacuum, the replacement may
be a reconditioned unit. Depending on availability
of products, Eureka reserves the right to provide
you with a replacement product that is the same
or similar, or substitute equivalent of the original
product. As a matter of warranty policy, Eureka
will not refund the consumer’s purchase price.
This warranty does not cover:
Normal wear and tear of the vacuum and vacuum
parts that require replacement under normal use
such as disposable dust bags, filters,drive belts,
light bulbs, brush-roll, bristles, impellers and
cleaning.
Damages or malfunctions resulting from:
improper or unreasonable use or maintenance,
abuse, negligence, failure to follow instructions
contained in any written materials that accompany
the product, deterioration by reason of excess
moisture, corrosive atmosphere, lightning, power
surges, connections to improper voltage supply,
unauthorized alteration, or other external causes
such as extremes in temperature or humidity,
modifications,scrathes or discoloration,
accidents, misuse, or acts of God. This warranty
also does not cover damage resulting from repair
or attempted repair by anyone other than Eureka.
This warranty is not applicable to any product
that has been altered or on which the serial
number has been defaced, modified or removed.
Altering, erasing, or forging any proof-of-purchase
documents voids any applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact
the Eureka Service Team, toll free, at 1-800-282
-2886 or email [email protected],
to discuss the warranty claim and procedures
to be followed. All warranty claims must include
submission of proof-of-purchase documentation.
For additional information, you may also visit
www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping
and insurance charges if the defective product(s)
must be shipped for warranty service or warranty
evaluation; however, Eureka will pay the return
shipping charges if repairs are covered by the
warranty. When returning parts for repair, you
must include the model, type and serial number.
If any product submitted for warranty service is
found to be ineligible, an estimate of repair cost
will be furnished and the repair performed only
if requested by the owner and upon receipt of
payment or acceptable arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection
with your purchase or use of the vacuum,
including any warranty of Merchantability or
any warranty of Fitness For A Particular Purpose
is limited to the duration of this limited warranty.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
Your relief for the breach of this warranty is
limited to the relief expressly provided above. In
no event shall the manufacturer be liable for any
consequential or incidental damages you may
incur in connection with your purchase or use of
the vacuum. Some states do not allow the
exclusion or limitation of incidental or
consequential damages, so the above limitation
or exclusion may not apply to you.
This warranty gives you specific legal right. You
also have other rights, which may vary by state.
Midea America Corp.
300 Kimball Ave Parsippany, NJ 07054
USA
The Eureka three-year limited warranty
12 Eureka Customer Service HELPLINE 1-800-282-2886
Crevice tool
12175000001261
Pet tool
12175000097004
Hepa
12175000095362
12175000008965
12175000098227
12975000016807
12175000098229
Dust brush
Hose assembly
Telescoping
metal tube
www.eureka.com
13
Motorized floor
nozzle
12175000077043
Pre-motor filter
12175000099239
Brushroller
