www.eureka.com
Owner’s Guide
NEN180 series
Canister vacuum cleaner, household type
Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please
take a few moments to read
this owner’s guide.
If you have questions about your
new vacuum, please contact our
customer service HELPLINE
at 1-800-282-2886.
We’re here to help!
y
,
p
moments to read
’
s guide.
uestions about your
, p
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2 Eureka Customer Service HELPLINE 1-800-282-2886
Contents
Important safeguards ......................... 3
How to identify parts of your vacuum cleaner....... 4
How to assemble your vacuum cleaner ........... 5
How to use your vacuum cleaner ................ 6
How to maintain your vacuum cleaner ............ 7
Problem solving ....................... .... . . 9
The Eureka limited warranty .................... 11
Please Retain
We suggest you record the model, type and serial
numbers below. They are located on the bottom of your
cleaner. For prompt and complete service information,
always refer to these numbers when inquiring about
service.
Model & Type ________________________________
Serial No. ___________________________________
It is also important to keep your receipt as proof of
date of purchase.
This Owner’s Guide provides important instructions to
prolong the life of your Eureka vacuum cleaner.
Registration: To register your product visit www.eureka.com and click on the ‘Register Your
Product’ link in the top right corner.
Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
Each unit is tested and thoroughly inspected before shipping. For instructions regarding any
shipping damage, call Eureka Customer Service HELPLINE 1-800-282-2886 immediately.
!
Follow caution information wherever you see this symbol.
www.eureka.com 3
Do Not Oil the motor or the brushroll at any time. The bearings are permanently
lubricated and sealed.
IMPORTANT SAFEGUARDS
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
electric shock, or injury:
• Do not use outdoors or on wet
surfaces.
• Do not leave vacuum cleaner when
plugged in. Turn off the switch and unplug
the electrical cord when not in use and before
servicing.
• Do not allow to be used as a toy. Close
attention is necessary when used by or near
children.
• Use only as described in this manual.
Use only manufacturer’s recommended
attachments.
• Do not use with damaged cord or plug. If
cleaner is not working as it should, has been
dropped, damaged, left outdoors, or dropped
into water, call the Eureka Customer Service
HELPLINE at 1-800-282-2886.
• Do not pull or carry by the cord, use cord as
a handle, close door on cord, or pull cord
around sharp edges or corners. Do not run
vacuum cleaner over cord. Keep cord away
from heated surfaces.
• Do not use extension cords or outlets with
inadequate current carrying capacity.
• Turn off all controls before unplugging.
• Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord.
• Do not handle the vacuum cleaner with wet
hands or operate without shoes.
• Do not put any objects into openings. Do not
use with any opening blocked; keep free of
dust, lint, hair and anything that may reduce
• This vacuum cleaner creates suction. Keep
body away from openings and moving parts.
• Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or hot
ashes.
• Use extra care when cleaning on stairs.
•
combustible liquids such as gasoline, or use
on areas where they may be present.
• Store you
cleaner indoors in a cool, dry area.
• Keep your work area well lit.
• Unplug electrical appliances before
vacuuming them.
• Belt pulleys can become hot during normal
use. To prevent burns, avoid touching the
belt pulley when servicing the drive belt.
• Turn off the power switch and unplug cleaner
before rotating the nozzle.
•
•
Hold plug when rewinding onto cord reel. Do
not allow plug to whip when rewinding.
Unplug before connecting accessories,
such as pet tool, upholstery tool, etc.
SAVE THESE INSTRUCTIONS
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider then the other).
change the plug in any way.
Thermal Cut Off
This vacuum cleaner has a special thermostat that protects the cleaner in case of motor overheating. If the cleaner
suddenly shuts off, push the on/off switch off (0) and unplug the cleaner. Check the cleaner for a possible source of
at least 30 minutes before attempting to use the cleaner. After the 30 minute period, plug the cleaner back in and
push the on/off switch on (l).
!
• bag
bag
4 Eureka Customer Service HELPLINE 1-800-282-2886
How to identify parts of your vacuum cleaner
Pet tool
Crevice tool
Upholstery tool
Dust cup
release button
Suction
control knob
Handle / Cord
rewind button
Filter cover
Dust cup
Floor nozzle
Telescoping
metal tube
Surface type
suction valve
www.eureka.com 5
How to assemble your vacuum cleaner
ASSEMBLY
Always disconnect the vacuum cleaner from the electrical socket before attaching or removing
accessories.
Step 1: Attach the hose to the front of the vacuum
cleaner by inserting it into the air inlet until an audible
click is heard.
Step 2: Connect the telescoping metal wand to the hose
Attach the telescoping wand to the hose at the bend by
pushing the two components together until an audible
click is heard.
Step 3: Attach the floor nozzle or attachments
Attach the floor nozzle to the end of the telescoping
metal wand and twist into position until you hear an
audible click.
When using accessories, remove the nozzle and
telescopic metal wand, attach the desired accessory to
the hose by inserting it.
6 Eureka Customer Service HELPLINE 1-800-282-2886
How to use your vacuum cleaner
Operation
Turn on the machine
1. Pull the power cord out of the vacuum cleaner and stop when
you see the yellow mark. Plug the power cord into a power socket
that conforms with the label on the power cord.
Note: Make sure the red mark is not visible or you have pulled too far.
2. Switch the vacuum cleaner on or off using the On/Off button
located on the top of the canister.
Cord rewind：
When done cleaning, turn off the power and unplug the cord from
the electrical socket. To rewind the cord, press the rewind button
and guide the cord with the other hand to maintain control of the cord.
Switching between carpet & hard floor
There is a switch located on the floor nozzle that can be pressed with
your foot to switch between floor modes. The symbols shown below
correspond to the type of floor the setting is for.
Position 1: Bristles extended for hard floor
Position 2: Bristles retracted for carpet
On/Off
button
Cord rewind button
CAUTION: Always switch off the vacuum cleaner before
connecting or disconnecting the
hose/attachments or removing and emptying
the dust cup.
CAUTION: Never operate vacuum without dust
cup, filters and filter covers in
proper position.
www.eureka.com 7
How to maintain your vacuum cleaner
Emptying the dust cup
Empty the dust cup after each use or whenever the level of debris goes above the indicated max fill
line mark on the side of the dust cup. A full dust cup will reduce the efficiency of the vacuum cleaner
so be sure to empty the dust cup regularly.
1. Press the dust cup release button and lift the dust cup up off the vacuum.
2. Remove the dust cup lid by locating the release button on the backside of the dust cup above the
filter and press button up to pull lid off. Turn dust cup upside down to empty into trash bin.
3. After dust cup is emptied, place lid back on top of dust cup until an audible click is heard.
Dust cup release button
CAUTION: Always switch off the vacuum and unplug it
from the electrical socket before conducting
any maintenance or cleaning.
8 Eureka Customer Service HELPLINE 1-800-282-2886
How to maintain your vacuum cleaner
Cleaning the filters
Lift the outlet filter cover lock and remove
the grill to access the outlet HEPA filter.
Remove the outlet HEPA filter from
the machine.
Remove the dust cup from the vacuum and
pull out the pre-motor filter.
Rinse both the HEPA filter and the pre-motor
filter in lukewarm water.
Allow the filters to air dry for 24 hours before placing
them back.
Tap filter over trash can to remove any external
dust and debris.
24h
CAUTION:
Never operate vacuum without dust bags, filters and filter
covers in proper position.
www.eureka.com 9
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
Connecting to an electrical socket
Please check that the voltage indicated on the product corresponds with your supply voltage.
Possible causeProblem Solution
The vacuum
cleaner does
not turn on
• Dust cup is full
• Filter is blocked
• Blockage in the floor nozzle
or hose
• The dust cup is full
• The sponge filter is blocked
• Suction inlet, hose or the
other accessory is blocked.
• Power cord has become
unplugged
• Thermal cutoff has occurred
• Empty the dust cup
• Clean the sponge filter and dry thoroughly
before reinstalling
• Clean the blockage
• Push plug securely into outlet, try another
outlet or check circuit breaker
• See detailed "thermal cut-off" instructions
above
• Empty the dust cup
• Clean the filters
• Clear any blockages
The vacuum
cleaner
suddenly
stops
N O T I C E: Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating.
If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch to off and
unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full dust cup,
blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes
before attempting to use the vacuum. 3) After the
30 minute period, plug the vacuum back in and
turn on the switch. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at
1-800-282-2886.
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an autorized
service representative.
For any questions or concerns, EUREKA is happy to be of service.
Contact us directly at
Eureka Customer Service Helpline
1-800-282-2886
10 Eureka Customer Service HELPLINE 1-800-282-2886
12175000095406Pet tool
12175000095362
HEPA filter
12175000095759
Floor nozzle
12175000077043
12175000095759
Upholstery tool 12175000003755
Crevice tool 12175000001261
www.eureka.com 11
Midea America Corp. (“Eureka”), subject to the
terms and conditions herein, warrants this vacuum
cleaner to be free from defects in material and
workmanship for a term of three years from the date
of original purchase when used in accordance with
the Eureka operating and maintenance instructions
and under normal household usage. This warranty
is granted only to the original purchaser and
members of immediate household, and is applicable
only to original purchases from Eureka authorized
resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a
defective vacuum or vacuum part that is covered
by this warranty. Repairs may be performed using
new or refurbished parts that meet or exceed
elects to replace the vacuum, the replacement may
be a reconditioned unit. Depending on availability
of products, Eureka reserves the right to provide
you with a replacement product that is the same
or similar, or substitute equivalent of the original
product. As a matter of warranty policy, Eureka will
not refund the consumer’s purchase price.
This warranty does not cover:
• Normal wear and tear of the vacuum and vacuum
parts that require replacement under normal use
light bulbs, brush-roll, bristles, impellers and
cleaning.
• Damages or malfunctions resulting from:
improper or unreasonable use or maintenance,
abuse, negligence, failure to follow instructions
contained in any written materials that accompany
the product, deterioration by reason of excess
moisture, corrosive atmosphere, lightning, power
surges, connections to improper voltage supply,
unauthorized alteration, or other external causes
such as extremes in temperature or humidity,
accidents, misuse, or acts of God. This warranty
also does not cover damage resulting from repair
or attempted repair by anyone other than Eureka.
This warranty is not applicable to any product
that has been altered or on which the serial
Altering, erasing, or forging any proof-of-purchase
documents voids any applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact the
Eureka Service Team, toll free, at 1-800-282-2886
or email [email protected], to discuss
the warranty claim and procedures to be followed.
All warranty claims must include submission of
proof-of-purchase documentation. For additional
information, you may also visit www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping
and insurance charges if the defective product(s)
must be shipped for warranty service or warranty
evaluation; however, Eureka will pay the return
shipping charges if repairs are covered by the
warranty. When returning parts for repair, you must
include the model, type and serial number. If any
product submitted for warranty service is found
to be ineligible, an estimate of repair cost will be
furnished and the repair performed only if requested
by the owner and upon receipt of payment or
acceptable arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection
with your purchase or use of the vacuum, including
any warranty of Merchantability or any warranty of
Fitness For A Particular Purpose is limited to the
duration of this limited warranty. Some states do not
allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is
limited to the relief expressly provided above. In
no event shall the manufacturer be liable for any
consequential or incidental damages you may incur
in connection with your purchase or use of the
vacuum. Some states do not allow the exclusion or
limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply
to you.
also have other rights, which may vary by state.
Midea America Corp.
300 Kimball Ave
Parsippany, NJ 07054
USA
The Eureka three-year limited warranty
www.eureka.com
Owner’s Guide
NEN180 series
Canister vacuum cleaner, household type
Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please
take a few moments to read
this owner’s guide.
If you have questions about your
new vacuum, please contact our
customer service HELPLINE
at 1-800-282-2886.
We’re here to help!
y
,
p
moments to read
’
s guide.
uestions about your
, p
l
ease contact our
r
vice H
EL
P
LINE
2
-2
886
.
to he
lp
!
