Owner’s Guide
Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please take a few
moments to read this owner’s guide.
Do not return to the store. Call the
Eureka Customer Service HELPLINE
at
1-800-282-2886. We’re here to help!
www.eureka.com
Eureka stands by our Clean Promise seal.
Learn more at www.eureka.com/cleanpromise
NEU520 series
Upright vacuum cleaner; household type
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Eureka Customer Service HELPLINE 1-800-282-2886
2
Where to find important vacuum information
Keep this information
Write the model, type and serial number here:
Date of purchase (keep your receipt) _______________
Model number and type ________________________
Serial number _________________________________
Find these numbers on a label on the back of the
floor nozzle. Refer to these numbers when
ordering parts and accessories, or if service is needed.
This Owner’s Guide provides important instructions
to prolong the life of your Eureka vacuum cleaner
Registration
:
To register your product visit www.eureka.com and click on the ‘Register Your Product’
link in the top right corner.
Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
Each unit is tested and thoroughly inspected before shipping. For instructions regarding any
shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.
Contents
Important safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
What comes in the carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
How to identify parts of your vacuum cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
How to assemble your vacuum cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
How to use your vacuum cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
How to use accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-9
How to maintain pet turbo brush . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
How to maintain dust cup and filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
How to replace HEPA filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
How to maintain brushroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
How to clear a blockage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Thermal cut-off and problem solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
The Eureka limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
How to order replacement parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Follow caution information wherever you see this symbol.
!
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3
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
WARNING
IMPORTANT SAFEGUARDS
To reduce the risk of fire, electric shock, or injury:
• Do not use outdoors or on wet surfaces.
• Do not leave vacuum cleaner when plugged in.
Turn off the switch and unplug the electrical cord
when not in use and before servicing.
• Do not allow to be used as a toy. Close attention is
necessary when used by or near children.
• Use only as described in this manual. Use only
manufacturer's recommended attachments.
• Do not use with damaged cord or plug. If vacuum
cleaner is not working as it should,
has been dropped, damaged, left outdoors, or
dropped into water, return it to an authorized service
center before using.
• Do not pull or carry by cord. Do not use cord as a
handle. Do not close a door on cord or pull cord
around sharp edges or corners. Do not run vacuum
cleaner over cord. Keep cord away
from heated surfaces.
• Do not use extension cords or outlets with
inadequate current carrying capacity.
• Turn off all controls before unplugging.
• Do not unplug by pulling on cord. To unplug, grasp
the plug, not the cord.
• Do not handle plug or vacuum cleaner with wet
hands.
• Do not put any objects into openings. Do not use
with any openings blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.
• This vacuum cleaner creates suction and contains a
revolving brushroll. Keep hair, loose clothing,
fingers, and all parts of body away from openings
and moving parts.
• Do not place vacuum cleaner on furniture or
stairs as the brushroll may cause damage. Use
extra care when cleaning stairs. Place
vacuum cleaner on floor with the handle in
storage position while using attachments.
• Do not pick up anything that is burning or smoking,
such as cigarettes, matches, or hot ashes.
• Do not use without dust cup, filter, screen and
exhaust filter in place.
• Belt pulleys can become hot during normal use.
To prevent burns, avoid touching the
belt pulley when servicing the drive belt.
• Do not use to pick up flammable or combustible
liquids such as gasoline, or use in areas where
they may be present.
• Store your vacuum cleaner indoors in a cool,
dry area.
• Keep your work area well lit.
• Unplug electrical appliances before vacuuming them.
• Unplug before connecting pet turbo brush.
• WARNING: This product can expose you to
chemicals including Di(2-ethylhexyl)phthalate (DEHP),
which is known to the State of California to cause
cancer and to cause birth defects or other
reproductive harm. For more information go
to www.P65Warnings.ca.gov.
SAVE THESE INSTRUCTIONS
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other).
This plug will fit in a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug.
If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
Motor
Do Not Oil the motor or the brushroll at any time. The bearings are permanently lubricated and sealed.
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Eureka Customer Service HELPLINE 1-800-282-2886
4
What comes in the carton
7" Crevice tool
(NEU520-NEU525)
9.5" Crevice tool
(NEU526)
Vacuum cleaner and dust cup
Handle
Hose
Pet turbo brush
Dusting brush
Multi-angle adapter
(NEU522)
Important
safeguards
OWNER’S
GUIDE
Additional tools
on select models
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For filter maintenance instructions, see pages 10 and 11
www.eureka.com
5
How to identify parts of your vacuum cleaner
Dust cup Vacuum cleaner Brushroll
Filter screen
Washable
pre-motor filter
Handle
Dust cup
Pet turbo brush
Pet turbo brush clip
Filter screen
Exhaust grill
Exhaust grill latch
Brushroll bottom plate
Brushroll indicator light
Floor nozzle
Dust cup latch
Carry handle
Dust cup release button
Handle release latch
Power cord
Suction control
slide
Hose
Hose clip
Hose inlet
Hose inlet
Hose
release clip
Crevice tool
Dusting brush
Hose clip
opening
Lower cord wrap
Upper cord wrap
Hose retainer
Cord clip
Detachable handle
hose connection
Belt
HEPA filter
(under grill)
Brushroll switch
Power switch
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Eureka Customer Service HELPLINE 1-800-282-2886
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Attach hose. Align square end
of hose with inlet and push in.
Clip will snap to secure in
place.
Slide handle into top of
vacuum cleaner. Push down
until it clicks.
Vacuum cleaner with dust cup.
Loop hose over hose
retainer. Press loose
end into hose inlet
and twist clockwise
to lock.
Store crevice tool
and dusting brush
on posts.
Wrap cord onto
upper and lower
cord wrap.
Store pet turbo brush on
front of handle. Align
brush opening with slot
and push to snap tool
into clip.
How to assemble your vacuum cleaner
Cl
i
c
k
!
Rear
view
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7
How to use your vacuum cleaner
Empty dust cup after every use
To empty debris, press lever
to release bottom lid.
Press release button and lift
off dust cup.
The floor nozzle can be
adjusted for cleaning all floor
types. If vacuum is hard to
push or pull, use slide on hose
end to adjust suction power.
To vacuum carpet, press brushroll
switch to turn on brushroll. Light
will turn blue when brushroll is on.
Brushroll will spin only when
handle is lowered into position
for vacuuming.
To vacuum hard-surface floors,
press brushroll switch to turn off
brushroll. Indicator light will
turn off.
Plug power cord into outlet.
Press power switch to turn on.
Step on floor nozzle and pull
handle to lower into position
for vacuuming floors.
CAUTION
Be sure brushroll is turned
OFF when vacuuming
hard-surface floors.
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8
How to use accessories
CAUTION
When using tools, always place
vacuum in upright position.
Make sure vacuum cleaner is
turned off while attaching tools.
• Place vacuum in upright position.
• Turn hose end counterclockwise to
unlock. Pull up on hose end to
release (Fig. 1).
• To prevent vacuum from tipping
over while using accessories,
insert hose clip into opening on
back of vacuum. Press clip in to
snap into place (Fig. 2).
• Use slide on hose end to adjust
suction power (Fig. 3).
Using accessories with hose only
• Push desired tool directly onto end
of hose (Fig. 3).
Using accessories with handle
as extension wand
• Push end of hose into top of
handle and twist clockwise into
locked position. On NEU526,
open cap first. (Fig. 4).
• Push handle release latch and
pull out handle/extension wand
(Fig. 5).
• Push desired tool onto end of
extension wand (Fig. 6).
• When finished using accessories,
twist hose counterclockwise and
pull off handle. Slide handle into
top of vacuum cleaner and push
down until it clicks (Fig. 7).
• Squeeze sides of hose clip to
release it from back of vacuum.
(Fig. 8). Reposition hose over
retainer and push loose end
securely into hose inlet.
• Store tools on vacuum cleaner;
wrap cord.
3
5
Eureka Customer Service HELPLINE 1-800-282-2886
2
1
7 8
6
*NEU526
4
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9
www.eureka.com
How to use accessories
Crevice tool – Use for
baseboard edges, sofas,
detailing chairs, dryer vents
and tight spaces.
Dusting brush – Use for
furniture, drapes, blinds,
drawers and vents.
Pet turbo brush – Use to
easily remove pet hair and
debris from stairs, rugs and
upholstery.
CAUTION: Make sure
vacuum cleaner is turned off
while attaching turbo brush.
!
Grasp collar and twist
counterclockwise to unlock
cover. Lift cover up.
Close cover and twist collar
clockwise to lock.
With cover open, use fingers or
small brush to clear accumulated
hair and debris from turbo blades.
How to maintain pet turbo brush
Multi-angle adapter
(NEU522)
Use to adjust angle of tool.
Insert adapter into hose end
or extension wand first, then
insert tool. Twist adapter
sections to adjust angle.
Additional tools
on select models
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Eureka Customer Service HELPLINE 1-800-282-2886
10
How to maintain dust cup and filters
Dust cup – Empty after each use
Hold dust cup over
wastebasket and
press lever to
release bottom lid.
Debris will empty.
Close bottom lid
until it clicks.
Click!
Press release button
and lift off dust cup.
Washable dust cup filters – Clean frequently
Pull dust cup latch to lift
up dust cup lid.
Lift out pre-motor filter and shake
off dust frequently. Every three
months, rinse filter and dry
THOROUGHLY.
Rotate handle up to lift out filter
screen. Tap to remove dust.
Rinse dust cup and filter
screen; dry THOROUGHLY.
Align tab on filter screen with
slot on front of dust cup and
drop into position. Rotate
handle down into position.
Reinstall pre-motor filter. Close cover until it clicks.
CAUTION
Never operate vacuum
cleaner without pre-motor
filter, filter screen and dust
cup in proper position.
WARNING: Moving parts!
Make sure vacuum
cleaner is turned off and
power cord is unplugged.
24h
Click!
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11
How to replace HEPA filter
Warning: Never operate vacuum cleaner without all filters,
filter screen, and dust cup in proper position.
!
Step on floor nozzle and lay vacuum flat
for easy access to filter. Press latch and lift
off exhaust grill.
Press tab and grasp edges to lift out HEPA
filter. Note: All filters are washable and can be
cleaned by rinsing with warm water. Be sure
the filter is THOROUGHLY dry before installing.
Install HEPA filter: Align tabs at front edge
and press into position.
Insert front edge of exhaust grill between
two tabs; press to close.
!
HEPA filter – Replace or wash every year
24h
Caution: Make sure vacuum cleaner is turned off and power cord is unplugged.
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Eureka Customer Service HELPLINE 1-800-282-2886
12
How to maintain brushroll
CAUTION
Make sure vacuum cleaner is turned
off and power cord is unplugged.
Warning: Do not attempt to
remove belt. Call the Eureka
Customer Service HELPLINE
at 1-800-282-2886.
If brushroll light turns red, this indicates the
brushroll is clogged and cannot spin. Brushroll
will automatically shut off. Turn vacuum off and
unplug before attempting to remove clog.
To avoid unnecessary service calls, periodically check brushroll for debris.
Grasp brushroll bottom plate at top and pull
down to flip open.
To close bottom plate, use coin to turn slots
clockwise to 'lock' position.
Step on floor nozzle to lower handle. Turn
vacuum face down on floor. Use scissors to clip
heavy threads or strings.
If debris cannot be removed easily, remove
bottom plate for greater access to brushroll.
Using flat-head screwdriver or coin, turn 3
slots counterclockwise a quarter turn to
‘unlock’ position.
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www.eureka.com
13
How to clear a blockage
CAUTION
Make sure vacuum is turned off
and power cord is unplugged.
Warning: Never operate
vacuum cleaner without all
filters, filter screen and dust
cup in proper position.
If vacuum is not cleaning properly,
or if no suction at end of hose,
check to be sure air path is not
blocked.
• Press release button and lift off
dust cup. Empty debris. Hold over
wastebasket and press lever to
release bottom lid (Fig. 1).
• Check filters and filter screen.
Remove any debris and shake off
dust (Fig. 2). (See maintenance
instructions on page 10.)
• Use finger to check for debris in
air path (Fig. 3).
If still no suction, check for
blockage in hose.
• Turn hose end counterclockwise
to unlock. Pull up on hose end to
release (Fig. 4).
• On other end of hose, press clip
to release and pull away from
hose inlet (Fig. 5).
• Flex hose to loosen debris. Use a
rod or similar blunt implement to
clear a blockage in hose (Fig. 6).
Use caution if there is any risk that
glass or nails could have become
imbedded in hose.
• Reattach upper and lower hoses.
Ensure that filters and dust cup
are returned to proper position.
12
34
5
6
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Eureka Customer Service HELPLINE 1-800-282-2886
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Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
N O T I C E: Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor
overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch
to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such
as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and
wait at least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period,
plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the
Eureka customer service helpline
.
Pro
b
l
em
So
l
u
ti
o
n
Mo
to
r
w
i
l
l
n
o
t
start.
• Push plug secur
ely into outlet, tr
y another
outlet or
check
cir
cuit br
eaker.
• P
r
ess on power
switch to tur
n vacuum
on.
• S
ee detailed "
ther
m
al cut-
of
f"
instr
uctions above.
V
acu
u
m
cl
ean
er
d
o
es
n
o
t
cl
ean
carp
et
o
r
b
are
fl
o
o
r.
• M
ake sur
e suction contr
ol is closed. Page 7.
• Em
pty dust cup, clean and/or
change filter
s r
egular
ly to
m
aintain suction. P
age 10.
• Pr
ess br
ushr
oll switch to tur
n on br
ushr
oll. Indicator
light will
tur
n blue.
• Red indicator
light indicates the br
ushr
oll is clogged. Clean
br
ushr
oll if needed. P
age 12.
No suction at the
en
d
o
f h
ose.
• See other solutions above.
• Remove
clogs from the hose that restrict the airflow. Page 13.
Vacu
um cleane
r
is
har
d to
pus
h
or
pull.
• Op
e
n
su
ctio
n
co
n
trol at end of hose. Page 7.
• Che
ck b
ru
sh
rol
l for debris and clean if needed. Page 12.
Bru
sh
roll indicato
r ligh
t
tur
ns
r
e
d
or
brushr
oll
will n
ot s
pin.
• Check brushroll for debris. Page 12.
Pet tur
b
o
b
r
u
s
h
will n
ot spin.
• Check pe
t turbo b
ru
sh for debris. Page 9.
NEU520.qxp_NEU520 8/16/18 3:59 PM Page 14
Midea America Corp. (“Eureka”), subject to the terms
and conditions herein, warrants this vacuum cleaner
to be free from defects in material and workmanship
for a term of five years from the date of original
purchase when used in accordance with the Eureka
operating and maintenance instructions and under
normal household usage. This warranty is granted
only to the original purchaser and members of
immediate household, and is applicable only to
original purchases from Eureka authorized resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a defective
vacuum or vacuum part that is covered by this
warranty. Repairs may be performed using new or
refurbished parts that meet or exceed Eureka
specifications for new parts. If Eureka elects to
replace the vacuum, the replacement may be a
reconditioned unit. Depending on availability of
products, Eureka reserves the right to provide you
with a replacement product that is the same or
similar, or substitute equivalent of the original product.
As a matter of warranty policy, Eureka will not refund
the consumer’s purchase price.
This warranty does not cover:
• Normal wear and tear of the vacuum and vacuum
parts that require replacement under normal use
such as disposable dust bags, filters, drive belts,
light bulbs, brushroll, bristles, impellers and
cleaning.
• Damages or malfunctions resulting from: improper
or unreasonable use or maintenance, abuse,
negligence, failure to follow instructions contained in
any written materials that accompany the product,
deterioration by reason of excess moisture,
corrosive atmosphere, lightning, power surges,
connections to improper voltage supply,
unauthorized alteration, or other external causes
such as extremes in temperature or humidity,
modifications, scratches or discoloration, accidents,
misuse, or acts of God. This warranty also does not
cover damage resulting from repair or attempted
repair by anyone other than Eureka or an authorized
Eureka Warranty Station. This warranty is not
applicable to any product that has been altered or
on which the serial number has been defaced,
modified or removed. Altering, erasing, or forging
any proof-of-purchase documents voids any
applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact the
Eureka Service Team, toll free, at 1-800-282-2886 or
email [email protected], to discuss the
warranty claim and procedures to be followed. All
warranty claims must include submission of proof-of-
purchase documentation. For additional information,
you may also visit www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping and
insurance charges if the defective product(s) must be
shipped for warranty service or warranty evaluation;
however, Eureka or a Eureka Authorized Warranty
Station will pay the return shipping charges if repairs
are covered by the warranty. When returning parts for
repair, you must include the model, type and serial
number located on the rating plate on the lower
backside of the vacuum. If any product submitted for
warranty service is found to be ineligible, an estimate
of repair cost will be furnished and the repair
performed only if requested by the owner and upon
receipt of payment or acceptable arrangements for
payment.
Further limitations and exclusions:
Any warranty that may be implied in connection with
your purchase or use of the vacuum, including any
warranty of Merchantability or any warranty of Fitness
For A Particular Purpose is limited to the duration of
this limited warranty. Some states do not allow
limitations on how long an implied warranty lasts, so
the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to
the relief expressly provided above. In no event shall
the manufacturer be liable for any consequential or
incidental damages you may incur in connection with
your purchase or use of the vacuum. Some states do
not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.
This warranty gives you specific legal rights. You may
also have other rights, which may vary by state.
Midea America Corp.
200 Rivers Edge Drive
Medford, MA. 02155
USA
The Eureka limited warranty
www.eureka.com
15
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16
© 2018 Midea Corp. Printed in China
PN 02155520
S3004
S3029
Multi-angle adaptor
Belt
E0101
E0102
E0208
S3027
S3028
Dusting brush
7" Crevice tool
S3019
9.5" Crevice tool
Pet turbo brush
Washable pre-motor filter
S3022
HEPA filter
Brushroll
Order genuine Eureka accessories and replacement parts
Visit www.eureka.com or call 1-800-282-2886
Image
Part name Part number
NEU520.qxp_NEU520 8/16/18 4:00 PM Page 16
