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Light behavior Cause and Solution
single cartridge mode, see Use single cartridge mode
on page 67.
● The corresponding cartridge is installed improperly, or still
has plastic tape on it.
Remove the corresponding cartridge, make sure there is no
plastic tape on it, and then reinsert the cartridge securely.
For more information, see Replace cartridges on page 65.
Both Ink Level icons without segment, the Error icon, and the Ink
Alert light are blinking.
One of the following might have occurred.
● Both cartridges are missing.
● Both cartridges are installed improperly, or still have plastic
tape on them.
● Both cartridges are incompatible or damaged.
Try the following solutions to solve the problem.
● If there is no cartridge installed in the printer, install the
cartridges.
● If both cartridges are installed in the printer, remove the
cartridges, make sure there is no plastic tape on them, and
then reinsert the cartridges securely.
● Make sure that you are using the correct HP cartridges for
your printer.
● If the error persists, replace the cartridges. For information
about how to replace cartridges, see Replace cartridges
on page 65.
ENWW Get help in this guide 93
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