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Orion Studio Synergy Core User Manual 71
warranty claims that cannot reprocessed through your original point of purchase should
be addressed directly to Antelope Audio. Our customer service contact information can
be found on the web or in the documentation included with your Product.
Returning Your Product
In the event that you need to return your Antelope Audio products for repair or
replacement, Antelope Audio will provide you with a Return Merchandise Authorization
Number (RMA#) as well as return instructions. Do not return your product without prior
approval from Antelope Audio. Any product returned without a valid unique RMA# will be
refused and returned to the sender at the sender’s expense. To avoid problems at the
time of receipt, clearly write your RMA# on the outside of the package and include a copy
of your RMA confirmation-mail within the package.
In certain situations, for in-warranty units, we may (entirely at our opinion) offer you a
temporary replacement unit, provided that we have such on stock in your state. To
request a temporary replacement unit, a valid credit card must be provided to secure the
new replacement unit for shipping prior to Antelope Audio receiving the defective one.
Request a Return Material Authorization Number (RMA#)
Please follow these steps to obtain an RMA number:
(I) For end user customers, submit a claim online at: support.antelopeaudio.com. For
business to business (B2B) / Direct customers of Antelope Audio please email us at
(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc).
Antelope Audio will provide you with the RMA number within 2 working days as of the
claim submission date.
RMA Return Addresses
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify
the specific return address you must use when sending your RMA package. Any packages
received at an unauthorized location may be refused and returned to the sender at the
sender’s expense.
Products Lost or Damaged During Transit
The original packaging material should be used to pack the product for return; if the
original packaging is not available, you should use such materials that provide the same or
greater protection to the product. All packages that arrive with any external damage or
appear inadequately packed will be refused and returned to the sender at the sender’s
expense. We are not responsible for damage incurred during shipping to our RMA receiving
locations or for lost or stolen products.
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