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• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Run the paper guide cleaning utility to clean the paper roller.
• Clean the roller inside the printer to remove any dust on the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Follow any special loading instructions that came with the paper.
• Use long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to confirm the paper specifications.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Front of the Product
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Paper Specifications
Paper Jam Problems in the Front of the Product
If you see a message that paper has jammed in the front of the product, follow the steps here.
1. Cancel the print job, if necessary.
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