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ERROR MESSAGES
193
APPENDIX
7
17
The bobbin thread is almost empty. This message is displayed when the bobbin thread is running out.
Although a few stitches can be sewn when the “Start/Stop” button is pressed,
replace with a wound bobbin immediately. When embroidering, touch ,
touch , remove the embroidery frame, and then replace the bobbin
with one wound with plenty of embroidery bobbin thread.
If [Upper and Bobbin Thread Sensor] in the general settings screen of the
machine setting mode is set to [OFF], this message does not appear.
18
The bobbin winder safety device has activated. Is
the thread tangled?
This message is displayed when the bobbin is being wound, and the motor
locks because the thread is tangled, etc.
19
The safety device was activated since the main
shaft motor was heated. Is the thread tangled?
This message is displayed when the temperature of the motor increases,
activating the safety device. Wait until the temperature decreases. If the error
persists, contact your nearest authorized Brother dealer.
20
The safety device was activated since the main
shaft motor seized. Is the thread tangled?
This message is displayed when the motor locks due to tangled thread or for
other reasons related to thread delivery.
21
The safety device was activated since the needle
position sensor malfunctioned.
This message is displayed when an error in the needle position sensor is
detected, activating the safety device. Turn the machine off, then on again. If
the message continues to appear, the machine may be damaged. Contact
your nearest authorized Brother dealer.
22
Turn off the machine before attaching or removing
the needle plate.
This message is displayed when you try to sew with a stitch other than a
middle needle position stitch while the straight stitch needle plate is
installed.
This message is displayed when the needle plate is removed with the
machine on or when the machine is turned on and embroidery mode is
selected.
23
This file cannot be used. This message appears if the file format is incompatible with this machine.
Check the list of compatible file formats. (page 194)
24
This file exceeds the data capacity and cannot be
used. Use a suitable size file.
This message is displayed when the file size exceeds the data capacity of
the machine.
Confirm the file size and format. (page 194)
25
This key cannot be used at this time. This message is displayed when you touch [Sewing Guide] in the screen
other than the Utility Stitch, or touch [Pattern Explanation] in the screen other
than the Utility Stitch or Character/Decorative Stitch.
26
This USB media cannot be used. This message is displayed when you try to use incompatible media.
For a list of compatible USB media, visit https://s.brother/cpeae/
.
27
Turn off the power and replace the needle plate. • This message is displayed when the machine is set to embroidery mode or
utility decorative stitch mode from the home page screen while the straight
stitch needle plate or no needle plate is installed.
• This message is displayed when the straight stitch needle plate is installed
while a stitch pattern that cannot be used with that needle plate is
selected.
28
USB media error This message is displayed when an error occurs with the USB media.
For a list of compatible USB media, visit https://s.brother/cpeae/
.
29
When the speed controller is set to control the
zigzag stitch width, the "Start/Stop" button does
not operate.
This message is displayed when the speed control lever is set to control the
zigzag stitch width, and the “Start/ Stop” button is pressed. Set [Width
Control] to [OFF] in the settings screen to use the “Start/Stop” button
(page 20), or use the foot controller to operate the machine (page 75).
Error messages Cause/solution
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