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Action Yes No
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
The problem is
solved.
Solving home screen application problems
This troubleshooting section applies only to touch-screen printer models.
An application error has occurred
Action Yes No
Step 1
Check the system log for relevant details.
a Open a Web browser, and then type the printer IP address in
the address field.
If you do not know the IP address of the printer, then you can:
• View the IP address on the printer home screen.
• Print a network setup page or the menu settings pages, and
then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b Click Settings > Apps > Apps Management > System tab >
Log.
c From the Filter menu, select an application status.
d From the Application menu, select an application, and then
click Submit.
Does an error message appear in the log?
Go to step 2. Contact customer
support.
Step 2
Resolve the error.
Is the application working now?
The problem is
solved.
Contact
customer
support.
Troubleshooting 337
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