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Action Yes No
Step 1
a Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
b Resend the print job.
Is the print still skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if you are printing on a paper that is supported by the
tray.
b Resend the print job.
Is the print still skewed?
Contact
customer
support.
The problem is
solved.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Depending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 331
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