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Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
Use only a supported toner cartridge and imaging unit.
Note: For a list of supported supplies, go to
www.lexmark.com.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified
in the Paper menu on the printer control panel, and then select Finished changing paper. For
non‑touch‑screen printer models, press
to confirm.
• Tou ch Cancel job to cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified
in the Paper menu on the printer control panel, and then select Finished changing paper. For
non‑touch‑screen printer models, press
to confirm.
• Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified
in the Paper menu on the printer control panel, and then select Finished changing paper. For
non‑touch‑screen printer models, press
to confirm.
• Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified
in the Paper menu on the printer control panel, and then select Finished changing paper. For
non‑touch‑screen printer models, press
to confirm.
• Cancel the print job.
Troubleshooting 282
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