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Service Info
The Service Info section displays a detailed record list of the device's service history
information. Each time the device is sent back to Autel for repair, the device's serial
number and the detailed repair information, such as the fault type, changed components,
or system reinstallation, will be recorded and updated to the associated online product
account that will be available in the Service Info section.
Training
The Training section provides quick links to Autel's online video accounts. Select a video
channel by language to see all available Autel online tutorial videos on such topics as
product usage techniques and vehicle diagnostics practices.
Data Logging
The Data Logging section keeps records of all Feedback (submitted), Not Feedback (but
saved) or History (up to the latest 20 test records) data logs on the diagnostics system.
The support personnel will receive and process the submitted reports through the Support
platform. The solution will be sent back within 48 hours. You may continue to correspond
with Support until the issue is resolved.
Figure 12-2 Sample Data Logging Screen
 To submit a reply in a Data Logging session
1. Tap the Feedback tab to view the submitted data loggings.
2. Select the latest message from Autel support service.
3. Tap the input field at the bottom of the screen and enter your reply. Tap the Audio
button to record a voice message. Tap the camera button to take a screenshot.
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