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12 Support
This application launches the Support platform which synchronizes Autel's online service
base station with the MaxiSys tablet. In order to synchronize the device to your online
account, you need to register the product online when you use it for the first time. The
Support application is connected to Autel's service channel and online communities that
provides the quickest way for problem solutions, allowing you to submit complaints or
send help requests to obtain direct service and support.
Product Registration
In order to get access to the Support platform and obtain update and other services from
Autel, you are required to register the MaxiSys Diagnostics Device the first time you use
it.
To register the diagnostics device
1. Visit the website:
http://pro.autel.com.
2. If you have an Autel account, sign in with your account ID and password.
3. If you are a new member to Autel, tap the Create Autel ID button on the left side
to create an ID.
4. Enter the required information in the input fields, and tap Get Verification Code
button.
5. The online system will automatically send a verification code to the registered
email address. Enter the code in the Verification Code field and fill in other input
fields, read through Autel's Terms and Conditions and tap Agree, and then tap
Create Autel ID at the bottom. A product registration screen will display.
6. The device's serial number and password is located in the
About section of the
Settings application on the tablet.
7. Select your product model, enter the product serial number and password on the
Product Registration screen, and tap Submit to complete the registration
procedure.
Support Screen Layout
The Support application interface is navigated by the Home button on the top navigation
bar.
Home button — returns to the MaxiSys Job Menu.
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