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Removing the Suction Cup from the Windshield
1 Flip the lever on the suction cup toward you.
2 Pull the tab on the suction cup toward you.
Troubleshooting
The suction cup will not stay on my windshield
1 Clean the suction cup and windshield with rubbing alcohol.
2 Dry with a clean, dry cloth.
3 Mount the suction cup (Mounting and Powering the Device in Your Vehicle, page2).
The mount does not hold my device in place while I drive
For the best results, you should keep the vehicle mount clean and position the device close to the suction cup.
If the device shifts position while you are driving, you should complete these actions.
• Remove the powered mount from the suction cup arm, and wipe the ball and socket with a cloth.
Dust and other debris may reduce the friction in the ball and socket joint and allow the joint to shift while you
are driving.
• Rotate the hinged arm toward the suction cup as far as your windshield angle allows.
Positioning the device closer to the windshield reduces the effect of jarring and vibration from the road.
My device is not acquiring satellite signals
• Verify the location services feature is enabled (Enabling or Disabling Location Services, page44).
• Take your device out of parking garages and away from tall buildings and trees.
• Remain stationary for several minutes.
The device does not charge in my vehicle
• Verify the vehicle is turned on and is supplying power to the power outlet.
• Verify the interior temperature of the vehicle is within the charging temperature range indicated in the
specifications.
• In the vehicle fuse box, verify the fuse for the vehicle power outlet is not broken.
My battery does not stay charged for very long
• Decrease the screen brightness (Display Settings, page43).
• Shorten the display timeout (Display Settings, page43).
• Decrease the volume (Adjusting Sound and Notification Volume, page43).
• Turn off the wi-fi radio when it is not in use (Connecting to a Wireless Network, page42).
• Put the device in power saving mode when not in use (Turning the Device On or Off, page6).
• Keep your device away from extreme temperatures.
• Do not leave your device in direct sunlight.
Troubleshooting 49
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