Loading ...
Loading ...
Loading ...
40
▼Before reaching out to CUCKOO Customer Service, check the following troubleshooting chart to remedy
the issue.
Case Possible Causes Corrections
The cooker is unable to turn
to "non pressure" mode.
•
Did you turn the Lock/Unlock handle before
exhausting steam thoroughly?
•
Don’t open the lid while cooking. If you want to open the lid
while cooking, press “CANCEL” button more than 2
seconds and release the steam.
•
Pull the pressure handle to aside once until the steam is
fully released.
The lid will not open when set
to "non pressure" mode.
•
Pressure is still remaining in the cooker
•
Pull the pressure handle to aside once until the steam is
fully exhausted.
There is excess steam being
released from the lid.
•
Is there an external substance on the packing?
•
Is packing too old?
•
Clean the packing thoroughly.
•
If the steam is released through the lid, please power off
and contact Customer Service center.
•
Cover packing life cycle is 12 – 36 months.
The CANCEL button is not
functioning while cooking.
•
Is the inner pot hot?
•
Keep pressing the “CANCEL” button for 2 seconds for
safety reason if you want to cancel while cooking.
•
Be careful of hot steam emission or hot contents spattered
from the automatic steam outlet during cancellation.
Beans or grains are not fully
cooked.
•
Are they too dry?
•
Soak or steam beans and other grains before cooking in
the pressure cooker in order to avoid partially cooked
beans or grains. Beans should be soaked for-2-minutes or
steamed for-2-minutes prior to cooking, depending on your
taste.
Brown rice is not properly
germinated.
•
Is your germination amount more than brown rice
limit?
•
Did you use old brown rice?
•
Please put the advisable brown rice amount.
•
If you use old or dirty brown rice, it will affect the
germination.
The display shows “ ”
•
Problem on smart locking system
•
Unplug power and contact to Customer Service center.
The display shows “ ”
•
Problem on smart locking system
•
Please do not open the lid until cooking is completely
finished.
•
Error occurs during warming or stand by mode, please
open the lid after turn off the power.
•
Please contact Service center for service inquiry.
TROUBLESHOOTING
Loading ...
Loading ...
Loading ...