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39
www.cuckooamerica.com
TROUBLESHOOTING
▼Before reaching out to CUCKOO Customer Service, check the following troubleshooting chart to remedy
the issue.
Case Possible Causes Corrections
The display shows ‘ ’.
•
Is the inner pot inserted?
•
Is it used in 220V (Power supply)?
•
Please insert inner pot.
•
This product is AC 120V only.
When the HIGH Pressure
Cook/Super Turbo button
does not operate with ‘ ’
•
Did you turn the Lock/Unlock handle to “high
pressure” or “non pressure” direction?
•
Is “high pressure” or “non pressure” signal
light on?
•
Make sure to close the lid and turn the Lock/Unlock handle
to “high pressure” or “non pressure” while cooking. You
cannot select menu if the pressure mode is not correctly
selected.
The cooked rice is very sticky
and/or mushy.
•
Is there any rice or any other alien substance on the
temperature sensor or the bottom surface of the
inner pot?
•
Did you set “Customized Cooking Function”?
•
Clean all the alien substance on the temperature sensor or
the bottom surface of the inner pot.
•
Stop cooking or set “Customized Cooking function" for
cooking according to needs.
“ ->
”
mark and
“unlock” mark are flashing
•
Is the lid open?
•
When cooking, keeping warm, or making reservations,
please close the lid and proceed.
•
If you do not close the lid during cooking, there is a risk of
burns due to hot steam.
There is a slight odor being
emitted after the cooking or
warming process.
•
Did you clean it after cooking?
•
Please follow Operating Instruction on how to clean
detachable cover and pressure packing.
The lid will not close.
•
Is the Lock/Unlock handle on the LID set to ‘non
pressure’?
•
Is there hot food in the inner pot?
•
Is the inner pot correctly inserted in the main body?
•
Please turn Lock/Unlock handle to ‘non pressure’.
•
Make the pressure weight tilted and then close the cover
•
Insert the inner pot properly.
The display shows “ ”
•
Problem on environment sensor
•
Unplug power and contact to Customer Service center.
The display shows
“ ”, “ ”
•
Problem on micom memory
•
Unplug power and contact to Customer Service center.
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