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38
▼Before reaching out to CUCKOO Customer Service, check the following troubleshooting chart to remedy
the issue.
Case Possible Causes Corrections
The rice is undercooked
•
Is the HIGH Pressure Cook/Super Turbo button
pressed?
•
Was the power compromised during the cooking
process?
•
Press the HIGH Pressure Cook/Super Turbo button once.
And check that " " is shown on the display.
•
Refer to page 22.
The rice is over cooked.
•
Did you use the rice measuring cup to measure your
ingredients?
•
Did you measure the proper water amount?
•
Did you rinse the rice before cooking?
•
Did you soak the rice for too long before cooking?
•
Is the rice expired or old?
•
Refer to page 23.
•
Add water about half the notch and then cook.
Mixed Rice is not fully
cooked.
Is the rice dry?•
Soak the pea in water before cooking them.
Rice is too watery or stiff.
•
Was the correct function entered to match the type
of rice or grain being cooked?
•
Did you measure the proper water amount?
•
Did you open the lid often during the cooking
process?
•
Selected the correct menu.
•
Measure the proper water.
•
Open the lid after cooking finished.
Water or food residue is
overflowing from the inner
pot.
•
Did you use the rice measuring cup to measure
ingredients?
•
Did you measure the proper water amount?
•
Did you open the lid often during the cooking
process?
•
Was the correct function entered to match the type
of rice or grain being cooked?
•
Refer to page 23.
When you smell odors while
warming.
•
Was the lid properly closed before beginning to
warm?
•
Is the power cord securely plugged into an
appropriate wall outlet?
•
Was the cooker set to warm for more than 12 hours?
•
Is there any other substance in the rice cooker such
as the rice scoop?
•
Close the lid properly and securely.
•
The maximum amount of time warm mode should be
activated is 12 hours.
The display shows
“ ”, “ ”, “ ”
•
The temperature sensor is damaged or not working
properly.
•
Contact CUCKOO Customer Service Center.
Keep Warm Alarm
•
24 hours has not passed yet after keeping
warm
•
This function alarms if the rice remained warm
for more than 24 hours.
The display shows
“ ”
•
Did you use 220V power plug?
•
It represents the product is malfunction(heater is
damaged or heating volume is low ), rice is undercooked
for a long time, please turn off the
power and contact Customer Service center.
•
It is normal to show “ ” signal after boiling
water only for a long time.
•
It is Product applicable for 120V only.
Please use the power supply properly.
The display shows “ ”
•
It shows on the display when pressing HIGH
Pressure Cook/Super Turbo button again, or when
the cooking has finished and you’ve never turned the
handle to ‘ non pressure’.
•
It can be solved by turning handle to ‘ non pressure’.
and then turn to ‘high pressure ’.
TROUBLESHOOTING
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