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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's ser-
vice history. This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let
the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle (additional charges may apply). If you need a
rental, it is advisable to make these arrangements
when you call for an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally inter-
ested in your satisfaction. We want you to be happy with
our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high qual-
ity service. FCA US LLC’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed cor-
rectly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you
are still not satisfied, talk to the general manager or
owner of the authorized dealer. They want to know if
you need assistance. If an authorized dealer is unable
to resolve the concern, you may contact FCA US LLC's
Customer Assistance center.
Any communication to FCA US LLC’s customer center
should include the following information:
•
Owner's name and address
•
Owner's telephone number (home, mobile, and
office)
•
Authorized dealer name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
What to Do
If your vehicle requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing
as a result of a mechanical breakdown, dial toll-free:
USA: 1-800-521-2779/Canada: 1-800-363-4869. Pro-
vide your name, Vehicle Identification Number (VIN)
required for covered services, license plate number,
and your location, including the telephone number from
which you are calling. Briefly describe the nature of the
problem and answer a few simple questions. You will be
given the name of the service provider and an esti-
mated time of arrival. If you feel you are in an unsafe
situation, please let us know. With your consent, we will
contact local police or safety authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed tow-
ing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reim-
burse you for the reasonable amount actually paid,
based on the usual and customary charges for that ser-
vice in the area where they were provided. FCA US LLC’s
determination relating to reimbursement is final. Corre-
spondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
269
10
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