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Solving Problems
Check these sections for solutions to problems you may have using your product.
Viewing the Help Screen
Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help
Viewing the Help Screen
You can view troubleshooting or how-to topics on the LCD screen at any time.
1. Press the home button, if necessary.
2. Use the arrow buttons to select the icon, and press the OK button.
3. Select Troubleshooting or How To to view instructional images or animations.
Parent topic: Solving Problems
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink
cartridges and ink supplies are not compatible and, even if described as compatible, may not function
properly or at all. Epson periodically provides firmware updates to address issues of security,
performance, minor bug fixes and ensure the printer functions as designed. These updates may affect
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