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72
Safety
1)
Only available in certain countries.
●
O: the eCall service is not av
ailable.
●
Flashes in red, approx. 20 seconds after
swing on the ignition: the eCall service is de-
activated.
●
Lights up red: system failure. The eCall serv-
ice is available with certain restrictions. SEAT
suggests going to a specialised workshop.
●
Lights up green: the eCall service is availa-
ble. The system works correctly.
●
Flashes green: There is an ongoing voice
connection.
Emergency call service
1)
The aut
omatic emergency call is only activated
if the ignition is switched on.
If the airbags or, if applicable, the seatbelt ten-
sioners are triggered, a connection is automat-
ically established with the emergency coordi-
nation centre. The automatic emergency call
cannot be interrupted by pressing the button
›››Fig.54
1
.
If the emer
gency coordination centre's ques-
tions are not answered, the corresponding as-
sistance measures are implemented.
If the call is public, the person on the other end
of the line uses the language of the country in
which you are located.
If the call is private, the person on the other end
of the line will assist you in the l
anguage you
have configured in the Infotainment system. If
the configured language is not available, Eng-
lish will be used.
Starting an emergency call manually
●
Briefly press the button cover
and open the
co
ver ›››Fig.54.
●
Press and hold the emergency call button
for a few seconds ›››Fig.54
1
. The emer-
gency call is activ
ated and a voice connection
is established with the emergency coordination
centre.
If you press the emergency call button inadver-
tently, hang up the call immediately:
●
Press the emergency call button again until
the control light stays green.
Integrated battery
The integrated battery ensures that the emer-
gency call system (eCall) remains available for
some time even if the 12-volt battery has been
disconnected or has failed.
If the integrated battery discharges or is de-
fective, a message stating this is displayed on
the instrument cluster display. Go to a special-
ised workshop and ask for the battery to be
replaced.
EDR data transmission ›››page373
When an emergency call is made, the legally
required data is transmitted to the emergency
coordination centre so that the necessary as-
sistance measures can be determined.
Vehicle location data is continuously overwrit-
ten. This means that the vehicle is not subject to
permanent monitoring.
The data related to the emergency call is only
processed to ensure the correct operation of
the emergency call system (eCall). The system
will automatically delete the data related to the
call a few hours after the call is activated.
The sent data includes:
●
The vehicle's current position at the time the
emergency call is activated.
●
Vehicle identification number (VIN)
●
Type of vehicle and type of drive.
●
Type of activation (automatic or manual).
●
Type of call.
●
Direction in which the vehicle was travelling
at the time the emergency call was activated.
●
Moment of the collision.
●
Estimated number of vehicle occupants.
Diversion to 112 emergency number
In some situations where the emergency call
service is limited or cannot be carried out, an
emergency call is made to 112.
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