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Before you call for service...
Troubleshooting tips
Scratches(mayappear
as cracks)oneooktop
glasssurface
Areas of discoloration
on the glass cooktop
surface
Possible Causes What To Do
Incorrect clemfiug
methods being used.
Cookware with rough bottoms
being used or coamse particles
(salt or sand) were between
the cookwaxe mid the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
• Scratches are not remo_al)le. Tin) scratches will
becon/e less xisible in time as a result of cleaning.
• To axoid scratches, use tile recommended cleaning
l)rocedures. Make s/Ire bottolns of cookware are clean
betore use, and use cookware with slnoot]/bottolns.
Food spillovers not cleaned • See tile Cleaning the glass cooktop section.
before next use.
Hot surface on a model • This is normal. Tile surtace ma) appear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disappear
as tile o-lass cools.
Plastic melted Hot cooktop came into
to the glass cooktop contact with plastic placed
surface on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled
of the cooktop on the cooktop.
• See the Glass surface- potential for permanent
damage section in tile Cleaning the glass cooktop
surface section.
• Call a qualified technician for replacement.
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