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SERVICE
&
WARRANTY
INFO
SERVICE
INFORMATION
If
none
of
the
above
has
occurred,
contact
our
customer
service
department
at 1-866-402-4600.
Before
you
call
for
service,
please
have
the
following
information
available:
• Model#
• Serial#
•
D
ate
of Installation
•
Copy
of
Receipt
or Invoice
• A brief
description
of
the
problem
Your
satisfaction
is
our top priority
If
the
problem
persists,
or
is
not
resolved
to your
satisfaction
by
our
service
consultant,
please
write to
us
or fax
us
a letter at:
Capital
Cooking
Equipment, I
nc.
Attn:
Customer
Service
Manager
13211
E. F
lorence
Ave
Santa
Fe
Springs,
CA
90670
USA
Fax
#: 562-903-1167
Email
:
WARRANTY
• ONE (1) year full parts and labor covers entire product.
•
FIVE
(5)
years parts
on
all burners: oven, broiler, stainless BBQ burner,
griddle burners, sealed burners, wok burner,
infra-
BBQ
burner, grill grates, griddle plate.
• Porcelain enamel
is prone
to
normal wear
over
a
period
of
time.
• Lifetime parts against
rust
on all stainless steel panels
and components.
WlLL
PAY
FCR:
All
repair
labor
and
parts
found
to
be
defective
due
to
material
or workmanshipforone{l)
full
year"IN
HOME"
warranty
This
does
not
apply
if
the unit
was
subjected
to other
than
normal
household
use.
An
Authorized
Factory
Agent
must
provide
service
during
normal
working
hours.
No
charges
will
be
made
for
repair
or
replacement
at the
location
of
original
installation.
No
charges
will
be
made
for
defective
factory
parts
returned
pre
-
paid,
through
the
dealer,
and
claimed
within the
warrantyperiod.
All
claims,
regardless
of
warranty or non-warranty
must
be
documented
with
photos
and
detailed
description
and/or
narrative
of
the
problem
and
submitted
to
Capital's
service
department.
Replacement
of
parts
will
be
freight
prepaid
by
Capital
and
shipped
regular
ground.
Any
requests
for
other
than
standard
ground
shipments
must
be
paid
by
customer.
The
company
will
not
be
liable for
additional
transportation
costs,
labor
cost,
taxes
or
export/import
duties
.
This
warranty
shall
not
apply,
nor
can
we
assume
responsibility
for
damage
that might result
from
failure
to
follow
manufacturer's
instructions
or
local
codes
where
the
appliance
has
been
tempered
with
or
altered
in
any
way
or
wh
i
ch,
in
our
judgment,
has
been
subjected
to
misuse,
negligence,
or
accident.
Implied
warranty
shall
not
extend
beyond
the
duration
of this
written
warranty.
This
warranty
is
in
lieu
of
all
warranties,
expressed
or
implied
and
all
other
obligations
or
liability
in
connection
with
the
sale
of
this
product
..
WI
LL
NOT
PAY
FOR:
• I
nstallation
or
start-up.
Shipping
damage
that
is
not
a direct
result
of
packaging
(for
example
freight
handling)
.
•
Service
by
an
unauthorized
agency
•
Use
of
unauthorized
parts.
•
SerAce
during
hoors
dher
than
oomal
v.al<ing
hoors.
• I
mproper
installation.
•
Ser.ice\fisittoteach
you
hcmtooperatethe
appliance,
correct
the installation,
reset
circuit
breakers
or
replace
fuses
.
•
Repair
other
than
normal
household
use.
•
Damage
caused
by
accident,
abuse,
alteration,
misuse,
incorrect
installation
or
installation
not
in
accordance
with
local
codes.
•
Unit(s)
installed
in
non
-
residential
applications.
This
warranty
applies
to
appliances
used
in
residential
application
only.
It
does
net
cCNei
their
use
in
commercia
l
situations.
This
warranty
is for
pnxlucts
purchased
and
retained
in
the
50
States
ci
the
U.S.A,
the
District
ci
Columbia
and
canada
.
This
warranty
appl
i
es
even
if
you
should
m<Ne
during
the
warranty
period
.
Should
the
original
purchaser
sell
the
appliance
during
the
warranty
period,
the
new
cmner
continues
to
be
prctected
until
the
expiration
date
ci
the
orignal
purchaser's
warranty
period
.
This
warrantyg\eS')OOthespecific
legal
rights.
You
may
also
have
ether
rights,
v.tlich
vary
from
State
to
State.
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