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Troubleshooting
Problems Possible Solutions
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Related information
My TV cannot connect to the network on page 52
Channel and Broadcast Issues
For problems while watching live TV or scanning for new services, these suggestions might help to resolve
them.
Problems Possible Solutions
In Live TV, there is no
signal, or a weak signal,
or you cannot find any
channels.
• Make sure that the antenna cable is connected to the correct port.
• Make sure that the antenna cable is not loose or disconnected.
• If "no signal or weak signal" occasionally happens, disconnect antenna
cable and reconnect it.
• Run Reset to Factory Default or scan channels again.
> Settings > System > Restart
> Settings > Channels & Inputs > Channels > Manual Scan
Related information
Prepare Live TV on page 5
Channel Scan on page 7
External Device Connection Issues
When the TV has difficulties with external device connection, these solutions may help resolve the problem.
Problems Possible Solutions
The TV is having trouble
receiving a signal in the
cable box.
• If there is no signal occasionally, unplug cable from TV and re-plug after
60 seconds.
•
If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can press button to select HDMI Format if you
select HDMI as input, to confirm whether the signal can be recognized.
• Change to another HDMI port.
• Change to another HDMI cable.
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