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10
After-Sales Service
Before contacting the After-Sales Service:
• See whether you can solve the problem with
the help of the suggestions given in the
“Troubleshooting guide”.
• Switch the appliance o and then on again
it to see whether the problem has been
eliminated.
If the fault persists after the above checks,
contact the nearest After-Sales Service.
Always specify:
• a brief description of the fault;
• the type and exact model of the oven;
• the service number (number after the word
”Service” on the rating plate), located on the
right hand edge of the oven cavity (visible
when the oven door is open). The service
number is also indicated on the guarantee
booklet;
• your full address;
• your telephone number.
If any repairs are required, contact an authorised
After-Sales Service (to guarantee use of original
spare parts and correct repair).
Cleaning
– Do not use steam cleaners.
– Do not clean the oven until it is cool to the
touch.
– Disconnect the appliance from the mains
power supply.
Oven exterior
IMPORTANT: do not use corrosive or abrasive
detergents. If any of these products comes into
contact with the appliance, clean immediately
with a damp cloth.
• Clean the surfaces with a damp cloth. If it is
very dirty, add a few drops of washing up
detergent to the water. Finish o with a dry
cloth
Oven interior
IMPORTANT: do not use abrasive sponges or
metallic scrapers or scourers. Over time, these
can ruin enamelled surfaces and the oven door
glass.
• Allow the oven to cool after every use, then
clean it preferably while it is still warm in order
to remove built-up dirt and stains caused by
food residues (e.g. food with a high sugar
content).
• Use oven detergents and follow the
manufacturer’s instructions to the letter.
• Clean the door glass with a suitable liquid
detergent. The oven door can be removed to
facilitate cleaning (see MAINTENANCE).
• Do not clean Artisan cavity plug immediately
before running an Artisan cooking cycle.
• Observe the following recommendations
when cleaning the round stainless steel
cover of the fan and Artisan plug plate
(Twelix Disc):
– use a soft cloth (microbre is best)
dampened with water or glass detergent.
– do not use absorbent kitchen paper,
which can leave traces of paper and
streaks on the glass.
Troubleshooting guide
The oven does not work:
• Check the mains electrical power and ascertain whether the oven is connected to the electrical
supply.
• Switch the oven o and then on again to see whether this eliminates the fault.
The electronic programmer does not work:
• If the display shows the letter “ F” followed by a number, contact your nearest After-Sales Service.
Specify in this case the number after the letter “ F”.
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