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29
Technical service
Contact our Technical Service Department if your
appliance needs repair. Our central Customer Service
Center (see below) will also be happy to supply you with
details on a center close to you.
E number and FD number:
When you contact our service, please have the Model (E)
number and the FD number for your appliance available.
You can find the data plate with these numbers on the
bottom left side when you open the appliance door. To
ensure that you can easily find the numbers in the event
of a malfunction, write down the appliance information
here.
Questions? Please contact us. We look forward to
hearing from you!
How to Obtain Service or Parts
To reach a service representative, see the contact
information at the front of the manual. Please be
prepared with the information printed on your product
data plate when calling.
Getting the Most Out of Your Appliance
General Tips
Accessories
Use the accessories that come with the appliance. When
using steam with a perforated cooking pan, always slide
the baking pan underneath it. The baking pan will catch
any drippings..
Ovenware
If you use ovenware, always place it in the center of the
rack.
The ovenware must be heat and steam resistant. Thick-
walled ovenware extends the cooking time.
Use foil to cover food that would normally be prepared in
a water bath (such as when melting chocolate).
Aluminum Foil
9 WARNING
Do not use aluminum foil or protective liners to line
any part of the appliance, especially the oven
bottom. Installing these liners may result in risk of
electric shock or fire.
Steaming
Steaming is a particularly gentle way to cook food. The
steam envelopes the food, preventing the food from
losing nutrients. No excess pressure is needed for
cooking, allowing the food to maintain its shape, color
and typical flavor.
Cooking Times and Quantities
When steaming, the cooking times are based on the size
of the piece, not on the entire quantity of food. The
appliance can steam up to 4.5 lbs. (2 kg) of food.
Note the sizes of pieces listed in the tables. The cooking
time is shorter for smaller pieces and longer for larger
pieces. The quality and age of the food also affect the
cooking time. The values provided therefore serve only
as a guideline.
Distribute Food Evenly
Always distribute the food evenly in the ovenware. If the
food is placed unevenly in the ovenware, it will cook
unevenly.
Delicate Food
Do not layer delicate foods too high in the cooking pan. It
is better to use two pans in this case.
Cooking an Entire Meal
You can cook entire meals at the same time in Steam
mode without mixing the flavors of the different food.
Place the food with the longest cooking time in the
appliance first and then add the remaining dishes at the
appropriate time. This will ensure that all dishes are
ready at the same time.
The total cooking time will be longer when cooking an
entire meal, since every time the appliance door is
opened, some steam escapes and the appliance has to
reheat.
True Convection
True Convection is particularly suited for sweet and
savory baked goods, braised meat and various cakes.
Model no.
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