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28
Appliance is not operating. A cook
time appears in the display
The settings dial was turned accidentally Touch START/STOP.
After adjusting the setting, START/STOP
was not touched
Touch START/STOP, or clear the
setting by touching ON/OFF.
Appliance is not heating up. Three
heat indicator bars appear in the dis-
play
A touchpad combination was touched Disconnect from power and recon-
nect after approximately
20 seconds. Within 2 minutes,
touch and hold PANEL LOCK for
4 seconds.
”‰ appears in the display
Automatic shutoff is activated Touch any touch key.
9 appears
Appliance has not been used for at least
2 days and the water tank is full
Empty and clean the water tank.
Always empty the water tank after
cooking.
The 9 indicator appears, but the
water tank is full
Water tank was not inserted correctly Slide in the water tank until it locks
in place.
Detection system not working Call customer service.
The 9 indicator appears, but the
water tank is not empty yet, or the
water tank is empty, but the 9 indica-
tor does not appear
Water tank is dirty. The moving water
level detectors are stuck
Shake and clean the water tank. If
the components are still stuck,
obtain a new water tank through
customer service.
Water tank empties without any
apparent reason. Evaporator dish is
overflowing.
Water tank was not closed properly Close the tank lid until it clearly
snaps into place.
Tank lid seal is dirty Clean the seal.
Tank lid seal is defective Obtain a new water tank through
customer service.
Evaporator dish has been boiled dry
even though the water tank is full
Water tank was not inserted correctly Slide in the water tank until it locks
into place.
Supply line is clogged Descale appliance. Verify that the
water hardness level is set cor-
rectly.
A "plop" noise can be heard when
cooking
Temperature change affecting frozen
food and caused by water vapor
This is normal.
An excessive amount of steam is pro-
duced when steaming
Appliance is being calibrated automati-
cally
This is normal.
An excessive amount of steam is
repeatedly produced when steaming
Appliance cannot be calibrated automati-
cally when cooking for short periods of
time
Reset the appliance to the factory
setting (see Basic Settings). Next,
start the Steam mode for
20 minutes at 210 °F (100° C).
Steam escapes from the vent open-
ings when cooking
This is normal.
Appliance no longer produces steam
correctly
The appliance needs to be descaled Start Decalcify mode.
The error message "E.." appears in
the display
Technical defect Turn the settings dial to clear the
error message and reset the clock,
if necessary.
If the error message reappears,
contact customer service.
The error message "E011" appears in
the display
A touchpad was touched for too long or
is stuck
Turn the settings dial to clear the
error message.
Touch all touchpads individually to
check if they are clean.
Problem Possible Cause Tip/Solution
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