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Media Files
133 Some les are interrupted during playback.
133
Some les can't be played.
Voice Assistant Issues
134 The voice commands do not work well.
134
Bixby/Alexa answers although I did not call it.
134
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
135
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
135
During voice recognition, the heavy load message appears
and the function does not work.
135
I want to see weather information of the desired area.
Other issues
136 The Product is hot.
136 The Product smells like plastic.
136
The settings are lost after 5 minutes or every time the
Product is turned off.
136
The Product is tilted to the side.
136
The stand is wobbly or crooked.
137 A POP (Product’s internal banner ad) appears on the screen.
137 The Product is making a popping noise.
137 The Product is making a humming noise.
137 The Product narrates the screen events in voice-over.
138
Q & A
Diagnosing Product operational issues
139
Self Diagnosis
140
Cannot select Signal Information in Self Diagnosis.
140
Reset Smart Hub
140
Reset picture
140
Reset sound
Getting Support
141 Finding the contact information for service
141 Getting support through Remote Management
141 Checking the Calibration Report
141 Requesting service
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