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Network Issues
When the Product has difculties connecting to the network, these steps may help resolve the problem.
Wireless network connection failed. Unable to connect to a wireless access
point. Unable to connect to the network.
Menu Settings Support Device Care Self Diagnosis Smart Hub Connection
Test Try Now Try Now
Ensure that the network cable is connected and the router is powered on.
Connect your mobile device to the router via Wi-Fi.
Turn the router off and back on again. (Requires 2 to 3 minutes)
If a security key is required, make sure it has been entered correctly.
Unplug the Product’s power cord and plug it back in or long-press the power button for at least 3 seconds.
Make sure that there is no electromagnetic wave generating device placed between the Product and router.
If unable to establish a wireless internet connection, connect the Product to the wireless router via a cable.
If the Product is able to connect to the internet normally via the cable connection, there might be a problem with
the wireless router. In this case, try using a different wireless router.
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