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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice
Assistant.
• Bixby:
Explore Now
• Amazon Alexa:
Menu Settings All Settings General & Privacy Voice Amazon Alexa
Settings Try Now
• Google Assistant: Menu Settings All Settings General & Privacy Voice Google Assistant
Settings Try Now
Bixby/Alexa answers although I did not call it.
The Product may recognize an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.
• Explore Now Settings Voice Wake-up
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
When the Product is far from you or the ambient noise is so loud, the Product may be unable to recognize your
voice.
• For best results, you need to be within 10 feet (3-4 m) of your Product. Please look at your Product screen and
speak.
Turn on the Voice Wake-up function.
•
Explore Now Settings Voice Wake-up
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