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EN
144
Warranty, technical service, spare parts, accessories
www.bora.com
12 Warranty, technical service, spare parts,
accessories
All costs for the correction of defects under the
manufacturer’s warranty shall be assumed by BORA.
Expressly not covered by the BORA manufacturer’s
warranty are:
O
BORA products that were not sold by authorised
BORA dealers or salespersons trained by BORA
O
Damage caused by non-adherence to the
operating instructions (including product care and
cleaning). This represents improper use.
O
Damage caused by normal use, e.g. traces of
usage on the cooktop
O
Damage caused by external influences (such
as transport damage, ingress of condensation,
damage caused by the elements such as a
lightning strike)
O
Damage caused by repairs or attempts to repair
not made by BORA or persons authorised by
BORA
O
Damage to the glass ceramic
O
Voltage fluctuations
O
Secondary damage or claims for damages beyond
the defect
O
Damage to plastic parts
Legal claims, particularly statutory claims for defects
or product liability, are not limited by the warranty.
If a defect is not covered by the manufacturer’s
warranty, the end customer can employ the services
of the BORA technical service, however, they must
cover the costs themselves.
The laws of the Federal Republic of Germany apply
to these warranty conditions.
You can contact us by:
O
Telephone: +49 800 7890 0987
Monday to Thursday from 08:00–18:00 and
Friday from 08:00–17:00
O
Email: [email protected]
X Observe all safety and warning information
(see “2 Safety”).
12.1 BORA manufacturer’s
warranty
BORA provides its end customers with a 2-year
manufacturer’s warranty for its products. The end
customer is entitled to this warranty in addition to the
statutory claims for defects against the sellers of our
products.
The manufacturer’s warranty applies to all BORA
products purchased by authorised BORA dealers or
salespersons trained by BORA within the European
Union, with the exception of products labelled by
BORA as Universal products or accessories.
The manufacturer’s warranty starts as soon as the
BORA product is handed over to the end customer
by an authorised BORA dealer and is valid for 2
years.
By registering on www.bora.com/registration the
end customer has the possibility of extending the
manufacturer’s warranty.
The manufacturer’s warranty requires expert
installation (in accordance with the valid BORA
ventilation handbook and operating instructions at
the time of installation) of the BORA products by
an authorised BORA dealer. During use, the end
customer is to adhere to the specifications and
instructions in the operating manual.
In order to file a warranty claim, the end customer is
to notify their dealer or BORA of the fault and must
present the receipt. Alternatively, the end customer
can provide proof of purchase by registering on
www.bora.com.
BORA guarantees that all BORA products are free
from material and production defects. The defect
must exist prior to delivery of the product to the end
customer. In the event that a warranty claim is filed,
the warranty shall not commence anew.
BORA will correct defects in BORA products at its
own discretion by repairing or replacing the product.
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