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Connected Vehicle – Frequently Asked Questions - Vehicles With: SYNC
4
Possible Cause and ResolutionSymptom
I cannot connect to a Wi-Fi
network.
– Password error.
• Enter the correct network password.
– Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same network
name.
• Use a unique name for your network name. Do not
use the default name unless it contains a unique
identifier, for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
– Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
– Obstructed network signal.
• If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door as it may
block the signal.
– Hidden network.
• Make the network visible and try again, or use the
Add Network Manually option in Wi-Fi settings
menu.
– Unsupported security type.
• Some network security types are not supported,
for example WEP.
I cannot see a network in the
list of available networks
that I expect to see.
567
F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202007, First-Printing
Connected Vehicle
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