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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS -
HYBRID ELECTRIC VEHICLE
(HEV)
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
• Assume the high-voltage battery and
associated components are energized
and fully charged.
• Physical damage to the vehicle or
high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If possible:
1. Move your vehicle to a safe, nearby
location and remain on the scene.
2. Roll down the windows before you
switch your vehicle off.
3. Place your vehicle in park (P), apply
the parking brake, switch off the
vehicle, turn on the hazard flashers and
move the key at least 16 ft (5 m) away
from the vehicle.
Always:
• Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
1. Exit the vehicle immediately.
2. Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.
3. As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
437
F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202007, First-Printing
Crash and Breakdown Information
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