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46 English
Troubleshooting
Troubleshooting
Others
Problem Possible cause Action
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the oor is level, strong,
and stable. If the oor sags or slopes,
contact a carpenter.
Check and level the range. (See the
Installation Instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are square
and provide sufcient room for
installation.
The display goes
blank.
The electrical outlet Ground
Fault Interrupter (GFI or
GFCI) has been tripped and
needs to be reset.
Your digital control has
been damaged.
Replace fuse or reset circuit breaker.
Food does not
bake or roast
properly in the
oven.
The wrong cooking mode is
selected.
See page 22.
The oven racks have not
been positioned properly
for the foods being cooked.
See page 24.
Incorrect cookware or
cookware of improper size
is being used.
See page 16.
The oven thermostat needs
adjustment.
See page 32.
There is aluminum foil
on the racks and/or oven
bottom.
Remove foil.
The clock or timers are not
set correctly.
See page 15.
Problem Possible cause Action
Steam or smoke
coming from
under the
control panel.
This is normal. The oven vent is located there.
More steam is visible when you
use the convection functions or
when baking or roasting multiple
items at the same time.
A burning
or oily odor
coming from
the vent.
This is normal for a new
oven and will disappear
within 1/2 hour of the
rst bake cycle.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours. (See page 39 and 40.)
A strong odor. This is temporary. The insulation around the inside
of the oven emits an odor the rst
few times the oven is used.
Oven racks are
difcult to slide.
This is normal. Apply a small amount of vegetable
oil to a paper towel and wipe the
edges of the oven racks with the
paper towel. Racks become dull
and hard to slide if they are left in
the oven during a self-clean cycle.
Fan noise. This is normal. The convection fan runs until the
function is over or the door is
opened.
The convection
fan is not
working.
This is normal. The fan starts automatically when
the oven reaches the preheat
temperature.
NX5000M_NX58M6650WS_AA_DG68-00993A-04_EN+MES+CFR.indb 46 2018-12-18 6:57:28
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