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English 45
Troubleshooting
Problem Possible cause Action
Excessive
smoking during
a self-cleaning
cycle.
This is the rst time the
oven has been cleaned.
This is normal. The oven will
always smoke more the rst time
it is cleaned.
Wipe up all excessive soil before
starting the self-cleaning cycle.
If smoke persists, press the OVEN
OFF pad. Open the windows to
clear the smoke from the room.
After the oven has cooled and
unlocked, wipe up excessive soil
and reset the oven for self-
cleaning.
The oven door
will not open
after a self-
cleaning cycle.
This is normal. The oven door will stay locked
until the oven temperature drops
below 400 °F.
The oven is not
clean after a
self-cleaning
cycle.
A ne dust or ash is
normal.
This can be wiped clean with a
damp cloth.
Set the self-cleaning cycle for a
longer cleaning time.
The cycle was not long enough to
burn off the dirt buildup.
Extremely dirty ovens require
hand-cleaning of excessive
spillovers and food buildup before
you start a self-cleaning cycle.
Multiple self-cleaning cycles may
be necessary to completely clean
the oven.
Problem Possible cause Action
Cooking is
nished, but the
cooling fan is
still running.
The fan automatically
runs for a certain
amount of time to
ventilate the inside of
the oven.
This is not a malfunction.
Oven will not
self-clean.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open
and press the START/SET pad for
3 seconds. The oven will beep and
the Lock icon will turn off.
The oven is too hot. Let the oven cool down and reset
the controls. The self-clean cycle
will not lock the oven door if the
oven temperature is too hot. The
door must lock before the self-
clean cycle can start.
The self-cleaning oven
controls are not properly
set.
Reset the self-cleaning oven
controls. (See page 39 and 40.)
Crackling or
popping sound.
This is normal. This is the sound of the metal
heating and cooling during any
cooking or cleaning function.
NX5000M_NX58M6650WS_AA_DG68-00993A-04_EN+MES+CFR.indb 45 2018-12-18 6:57:28
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