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English 43
Troubleshooting
Troubleshooting
If you encounter a problem with the range, check the tables starting below, and
then try the suggested actions.
Checkpoints
Gas safety
Problem Possible cause Action
You smell gas. The surface burner knob
is not in the OFF position
and the burner is not lit.
Turn the burner knob to OFF.
There is a gas leak. Clear the room, building, or area
of all occupants.
Immediately call your gas supplier
from a neighbor’s phone. Do
not call from your phone. It is
electrical and could cause a spark
that could ignite the gas. Follow
the gas supplier’s instructions.
If you cannot reach your gas
supplier, call the re department.
Surface burner
Problem Possible cause Action
All burners do
not light.
The power cord is
not plugged into the
electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not
properly connected or
turned on.
See the Installation Instructions
that came with your range.
Problem Possible cause Action
The surface
burners do not
light.
The control knob is not
set properly.
Push in the control knob and turn
it to the Lite position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the burner
head.
Align the burner base.
A surface
burner
clicks during
operation.
The control knob has
been left in the Lite
position.
After the burner lights, turn the
control knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do
not burn evenly.
The surface burner
components and caps
are not assembled
correctly and level.
See page 39.
The surface burners are
dirty.
Clean surface burner components.
(See page 39.)
Very large or
yellow surface
burner ames.
The wrong burner orice
is installed.
Check the burner orice size.
Contact your installer if you have
the wrong orice (LP gas instead
of natural gas or natural gas
instead of LP gas).
The surface
burners light
but the oven
burners do not
light.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open
and press the START/SET pad for
3 seconds. The oven will beep and
the Lock icon will turn off.
The Gas Pressure
Regulator shut off switch
is in the off position.
Call a qualied service technician.
NX5000M_NX58M6650WS_AA_DG68-00993A-04_EN+MES+CFR.indb 43 2018-12-18 6:57:28
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