User Guide
Read and save these instructions.
For help please visit
getconnected.honeywellhome.com/en/total-connect-comfort-app
RTH9580
Smart Series
Smart Colour Touchscreen
Programmable Thermostat
In the box you will find
• Thermostat
• Wallplate
• Screws and anchors
• Quick Start Guide
Features of your smart thermostat
With your new thermostat, you can:
• Connect to the Internet to monitor and control your heating/cooling system.
• View and change your heating/cooling system settings.
• View and set temperature and schedules.
• Receive alerts via email and get automatic upgrades.
• View outdoor temperature and humidity (requires WiFi set up and
registration).
• Thermostat ID Card
• Wire labels
• User Guide
69-2715EF—07 ii
Welcome
Congratulations on your purchase of a Resideo
Smart Colour touchscreen programmable
thermostat. When registered to Total Connect
Comfort Solutions, you can remotely monitor and
control the heating and cooling system in your home
or business—you can stay connected to your comfort
system wherever you go.
Total Connect Comfort is the perfect solution if you
travel frequently, own a vacation home, a business,
or manage an investment property or if you are
simply looking for peace of mind.
This thermostat works with common 24 volt systems such as forced air,
hydronic, heat pump, oil, gas, and electric. It will not work with millivolt
systems, such as a gas fireplace, or with 120/240 volt systems such as
baseboard electric heat.
MERCURY NOTICE: Please do not dispose of your old thermostat with
other household refuge as it may contain mercury. Please help to protect the
environment by recycling your old thermostat and batteries in accordance
with local regulations.
NOTICE: To avoid possible compressor damage, do not run air conditioner if
the outside temperature drops below 50°F (10°C).
Need help?
Visit getconnected.honeywellhome.com or call +971 4 450 5800 for assistance
before returning the thermostat to the store.
getconnected.honeywellhome.com
1 69-2715EF—07
About your new thermostat
Home screen quick reference ..............1
Business screen quick reference ........2
Installation
Installing your thermostat .....................3
Connecting to your
WiFi network ........................................... 10
Registering your
thermostat online ...................................13
Operation
Setting the time/date ...........................15
Setting the fan ......................................... 15
Selecting system mode ........................16
Pre-set energy-saving schedules .... 16
Adjusting program schedules ........... 17
Overriding schedules–home .............18
Overriding schedules–business ....... 18
Viewing equipment status .................. 19
Setting vacation hold–home .............19
Setting holiday/event
schedules–business ..............................20
Setting custom events–business .....20
Setting holiday schedule–business 21
Setting holiday override–business ..22
Initiating occupancy
mode–business ....................................... 22
Customizing screen colour ................23
Setting preferences ...............................23
Cleaning the thermostat screen ......24
Adjusting security settings ................. 24
Software updates ...................................25
Unregistering your thermostat ......... 25
Smart Response Technology ............. 25
Pre-occupancy purge ...........................26
Compressor protection ........................26
Auto changeover .....................................26
Setting advanced preferences .......... 27
Temperature display °C or °F ............ 27
Changing system setup .......................28
Appendices
Frequently asked questions ...............30
Getting help and responding
to alerts....................................................... 31
Troubleshooting ...................................... 32
Regulatory information .......................32
Glossary ......................................................33
Limited warranty .................................... 33
Table of contents
Quick reference: home use
HOME. Touch to display Home screen.
FAN. Select fan mode.
SYSTEM. Select system mode (heat/cool).
MENU. Touch to display options. Start here
to set a program schedule.
Current schedule. Change set temperature
(°C or °F) and select temporary or
permanent hold.
Indoor conditions. Shows indoor
temperature (°C or °F) and humidity (%).
Current date and time.
Current status. Shows system mode (heat/
cool).
Outdoor conditions. Outdoor temperature
(°C or °F) and humidity (%) appear after
registration.
69-2715EF—07 2
Quick reference: business use
HOME. Touch to display Home screen.
FAN. Select fan mode.
SYSTEM. Select system mode (heat/cool).
MENU. Touch to display options. Start here
to set a program schedule.
Thermostat location. Quickly identify which
thermostat is in control of a specific area.
Current schedule. Touch an arrow to
change temperature (°C or °F) setting and
set a temporary hold.
Override. Touch to temporarily override the
program schedule.
Indoor conditions. Shows indoor
temperature (°C or °F) and humidity (%).
Current date and time.
Current status. Shows system mode (heat/
cool).
Outdoor conditions. Outdoor temperature
(°C or °F) and humidity (%) appear after
registration.
Setting up your thermostat
Setting up your smart programmable touchscreen thermostat is easy. It is
preprogrammed and ready to go as soon as it is installed and registered.
Install your thermostat.
Connect it to your home wireless network.
Register online for remote access.
Before you begin, you may want to watch a brief installation video.
Use the QR Code
®
at the front of this guide, or go to
getconnected.honeywellhome.com
2
3
1
3 69-2715EF—07
Installing your thermostat
You might need the following tools to install this thermostat:
• No. 2 Phillips screwdriver
• Pen
• Pencil
• Level (optional)
• Drill and bits (4.5mm for
drywall, 5.5mm for plaster)
(optional)
• Hammer (optional)
• Electrical tape (optional)
1 Switch OFF power to your
heating/cooling system.
Important! To protect your
equipment, switch OFF the power
to your heating/cooling system
at the breaker box or the system
switch.
or
M31535
Circuit
breaker
box
Heating/
cooling
system power
switch
C
M33823A
If you have an older thermostat
with a sealed mercury tube,
turn to page ii for proper
disposal instructions.
Terminal
designation
2 Remove old thermostat faceplate
and leave wires connected.
2a Take a picture of the wire
connections for later
reference.
2b If no wire is connected to
a terminal labelled C or no
C terminal exists on the old
thermostat, view the
Alternate Wiring videos at
getconnected.honeywellhome.com
Important! C wire is required
and is the power source for your
thermostat. Without a C wire, your
thermostat will not power up.
Note: You will need a
picture of your wire
connections to wire the
new thermostat.
69-2715EF—07 4
Installing your thermostat
3 Label the wires.
Use the supplied sticky tags to
label each wire as you disconnect
it. Label wires according to
the old thermostat terminal
designations, not by wire colour.
Note: If no tag matches a
terminal designation, write the
appropriate letter on a blank
sticky tag.
4 Remove wallplate.
Remove the old wallplate from
the wall after all wires have been
labelled and disconnected.
Blank tags
Sticky tag
Terminal
designation
C
C
MCR31537
Note: Wrap the wires around
a pencil to prevent them from
falling back into the wall.
LEVEL
HERE
R
Y
C
W
G
MCR34499
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
5 Mount wallplate for smart
thermostat.
Mount your new wallplate
using screws and
anchors included with the
thermostat.
If necessary:
Drill 4.5mm holes for
drywall.
Drill 5.5mm holes for
plaster.
Note: You may be able to use
your existing wall anchors.
Hold the wallplate up to the
existing anchors to check for
alignment.
Wallplate
5 69-2715EF—07
Important! The Smart thermostat requires a C wire to operate. The C, or common,
wire brings 24 VAC power to the thermostat. Many older mechanical or battery
operated thermostats do not require a C wire. If you don’t have a C wire, try:
• Looking for an unused wire that is pushed into the wall. Connect that wire to C
and check that it is connected to the 24 VAC common at your heating/cooling
system. Check the video section at honeywellhome.com/wifi-thermostat
Note: Not all heating/cooling systems label the 24 VAC common C. Check your
system manual or contact the manufacturer to find out which terminal is the 24 VAC
common.
View the Alternate Wiring videos at getconnected.honeywellhome.com
Wiring
For conventional heating/cooling systems (natural gas, oil or electric furnace, air
conditioner), see page 5. See “Glossary” on page 33 for further definition.
For a heat pump system, see page 6. See “Glossary” on page 33 for further
definition.
Installing your thermostat
MCR34540
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
W
Y
G
R
C
Wiring (Conventional System)
6A Wire the smart thermostat to your
conventional system.
a Starting with the C Wire, match the
sticky tag on the wire to the terminal
labels.
You must have a C wire.
b
Straighten wire and gently slide
into
terminal hole until it clicks into place.
(If you need to remove a wire, use a
pen tip to press the terminal release
and then pull wire out.)
Note: Refer to the wiring picture you took
in Step 2.
Tip: To make it easier to slide the wire
into place, use a pen tip to hold down the
terminal release.
Note: The wiring for your
application might be different
than the wiring shown below.
Labels don’t match?
See alternate wiring keys
on pages 78.
Terminal release
Remove jumper loop ONLY if
you have both R and Rc wires.
EXAMPLE WIRING
Yours may look different
69-2715EF—07 6
Installing your thermostat
Wiring (Conventional System
continued)
c In the image on the right, check the
box next to each connection. You will
use this checklist in Step 9.
d Verify wire is firmly secured by gently
pulling on wire.
e Repeat steps a–d for all other wires.
f Push any excess wire back into the
wall opening after all wires are
installed.
g Continue to page 8.
Labels don’t match?
See alternate wiring keys
on pages 78.
Important!
Check the box for each wire
you connect. You will need
this information in Step 9.
C
K
Rc
R
W-O/B
Y
G
W2-
Aux/E
Y2
L
Wiring (Heat Pump System)
6B Wire smart thermostat to your heat
pump.
a Starting with the C Wire, match the
sticky tag on the wire to the terminal
labels.
You must have a C wire. See page 5.
b Slide wire gently into terminal hole
until it clicks into place. (If you need
to remove a wire, use a pen tip to
press the terminal release and then
pull the wire out.)
Note: Refer to the wiring picture you took
in Step 2.
Tip: To make it easier to slide the wire
into place, use a pen tip to hold down
the terminal release.
Note: The wiring for your
application might be different
than the wiring shown below.
MCR34566
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
O
Y
G
R
C
AUX
Labels don’t match?
See alternate wiring keys
on pages 78.
Terminal release
Remove jumper loop ONLY if
you have both R and Rc wires.
EXAMPLE WIRING
Yours may look different
7 69-2715EF—07
Installing your thermostat
Wiring (Heat Pump System continued)
c In the image on the right, check the
box next to each connection. You will
use this checklist in Step 9.
d Verify wire is firmly secured by gently
pulling on wire.
e Repeat steps a–d for all other wires.
Note: If old thermostat has separate
wires on AUX and E, use a wire nut to
attach both wires to a separate wire.
Slide this third wire into the W2-Aux/E
terminal.
f Push any excess wire back into the
wall opening after all wires are
installed.
g Continue to page 8.
Labels don’t match?
See alternate wiring keys
on pages 78.
Important!
Check the box for each wire
you connect. You will need
this information in Step 9.
C
K
Rc
R
W-O/B
Y
G
W2-
Aux/E
Y2
L
Alternate wiring (Conventional System)
Use this if your wire labels
don’t match the terminal labels.
Note: You must have a C wire
or equivalent. See page 5.
MCR34541
C
R
W
Y
G
2
1
2
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/
E
Y2
L
W1
W2
Y2
RH
4
V
Rc
R
C1
X
B
Alternate wiring key (Conventional System)
2
1
Do not use K terminal. For future use.
• If you have both an R and Rc wire, unplug the jumper loop by pulling on the
wire loop.
• If your old thermostat had both R and RH wires, connect the R wire to the Rc
terminal, the RH wire to the R terminal, and unplug the jumper loop.
69-2715EF—07 8
Installing your thermostat
Alternate wiring (Heat Pump System)
Use this if your wire labels
don’t match the terminal labels.
Note: You must have a C wire
or equivalent. See page 5.
MCR34542
C
R
O
Y
G
3
1
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
4
5
6
AUX
XX2
Y2
2
B
7
X
B
Rc
R
V
VR
2
L
F
WW1
W2
Do not use K terminal. For future use.
Leave jumper loop in place.
If your old thermostat had both V and VR wires, check honeywellhome.com/
wifi-thermostat for help.
If your old thermostat had separate O and B wires, attach the B wire to the C
terminal. If another wire is attached to the C terminal, check honeywellhome.
com/wifi-thermostat for help. Attach the O wire to the O/B terminal. On the
Type of Changeover Valve screen, select Cooling Changeover Valve. See page
28. If your old thermostat had an O wire and not a B wire, attach the O wire
to the O/B terminal.
If your old thermostat had separate Y1, W1, and W2 wires, check
honeywellhome.com/wifi-thermostat for help.
If the old thermostat has separate wires on Aux and E, use a wire nut to attach
both wires to a separate wire. Slide this third wire into the W2-Aux/E terminal.
This is the system monitor. If the monitor finds a problem, you will see an
orange alert button on the thermostat home screen.
Alternate wiring key (Heat Pump System)
2
3
1
4
6
5
7
7 Attach thermostat to wallplate.
Align the thermostat with the
wallplate and then snap into
place.
Thermostat
Wallplate
LEVEL
HERE
M34498
9 69-2715EF—07
Installing your thermostat
8 Switch heating/cooling system ON.
Important!
8a Verify that the C wire is connected
at the thermostat and at the
heating/cooling system.
8b Make sure the heating/cooling
system door is firmly secured.
8c Switch power back ON for your
heating/cooling system at the
breaker box or its power switch.
M31544
or
Circuit
breaker
box
Heating/
cooling
system power
switch
Before connecting to your WiFi network,
you need to set initial thermostat options to
define your heating/cooling system:
• Language
• Home or business
You can customise other options later.
9 Follow prompts on the screen to select
appropriate options.
9a Touch the language you want the
thermostat to display, then touch
Next.
9b Select Home or Business installation,
then touch
Next.
Next
Next
9c Touch Next, or name the thermostat
location—touch THERMOSTAT and
follow the rest of the instructions.
9d Select what your thermostat will
control and touch
Next.
Note: Touch the orange Help button on any
screen for more information.
Next
Next
69-2715EF—07 10
Installing your thermostat
9e Select your system type and touch
Next. The system type determines
other selections for completing initial
setup. Use the checklist from Step 6d
when making selections.
9f Touch
Next after making selections
on each screen.
9g Touch
Done on the last screen. The
thermostat displays an option to
connect to your WiFi network.
Note: Touch the orange Help button on any
screen for more information.
Next
Connecting to your WiFi network
After touching
Done
on the final screen of
the initial set up, the thermostat displays an
option to connect to your WiFi network.
1 Connect the WiFi network.
Touch Yes to connect the thermostat to
your WiFi network. The screen displays the
message “Searching for wireless networks.
Please wait...” after which it displays a list of
all WiFi networks it can find.
Note: If you cannot complete this step now,
touch
I’ll do it later
. The thermostat will
display the home screen. Complete this
process by selecting
MENU
>
Wi-Fi Setup
.
Continue with Step 2.
2 Select the network.
2a Touch the name of the network you
want to use. The thermostat displays a
password page.
Yes
Your Network
Neighbor
Public
Note: If your home network is not
shown on the list, touch
Rescan
.
11 69-2715EF—07
2b Using the keyboard, touch the
characters that spell out your home
network password.
2c Touch
Done. The thermostat
displays “Connecting to your
network. Please wait...” then shows a
“Connection Successful” screen.
2d Touch
Next to display the
registration information screen.
2e Note your Thermostat MAC and
Thermostat CRC. You need these
numbers to complete online
registration.
Done
Next
Connecting to your WiFi network
To register your thermostat, follow the
instructions beginning on page 13.
Note: The Register Online screen remains
active until you complete registration and/
or touch
Done.
Note: If you touch
Done before you
register online, your home screen displays
an orange alert button telling you to
register. Touching that button displays
registration information and an option to
snooze the task.
Done
Register
online for
remote
access
Press for info
69-2715EF—07 12
Reconnecting your WiFi network
1 Touch MENU.
2 Select Wi-Fi Setup.
3 Touch the name of the network you
want to use. The thermostat may
display a password page.
4 To enter a password, touch characters
to spell out your home network
password, then touch
Done.
5 The thermostat displays “Connecting
to your network. Please wait...” then a
“Connection Successful” screen.
6 Touch
Next.
• If your thermostat is registered, you
will see your signal strength and
other status information. Touch
Done.
• If the screen displays “Register
Online for Remote Access,” follow
instructions on page 13.
MENU
Wi-Fi Setup
Disconnecting your WiFi network
1 Touch MENU.
2 Select Wi-Fi Setup.
3 Touch
Disconnect from Network.
The thermostat will display a
question to confirm your selection.
4 Touch
Yes to confirm that you want
to disconnect from the network. The
thermostat will display the WiFi
Setup screen.
5 Touch
OK to display the menu.
MENU
Wi-Fi Setup
Disconnect from
Network
Yes
13 69-2715EF—07
To view and set your smart thermostat
remotely, you must have a Total Connect
Comfort account. Use the following steps.
1 Open the Get Connected website.
Go to getconnected.honeywellhome.com
View the smart Thermostat
Registration video at
getconnected.honeywellhome.com
Registering your thermostat online
2 Login or create an account.
If you have an account, click LOGIN
– or –
click
CREATE AN ACCOUNT
2a Follow the instructions on the
screen.
2b Check your email for an activation
message from My Total Connect
Comfort. This may take several
minutes.
Note: If you do not receive a response,
check your junk mailbox or use an
alternate e-mail address.
2c Follow activation instructions in
the email.
2d Log in.
CREATE
ACCOUNT
69-2715EF—07 14
Registering your thermostat online
3 Register your smart thermostat.
After you are logged in to your
Total Connect Comfort account,
register your thermostat.
3a Follow the instructions on
the screen. After adding your
thermostat location, you must
enter the thermostat’s unique
identifiers:
• MAC ID
• MAC CRC
Note: These IDs are listed on the
Register Online screen or on the
Thermostat ID Card included in the
thermostat package. The IDs are
not case sensitive.
© 2018 Resideo Technologies, Inc. All rights reser ved. The Honeywell
Home logo is used under license from Honeywell International Inc.
69-2723EFS—03 M.S. Rev. 12-18
Printed in U.S.A.
Resideo Inc., 1985 Douglas Drive North,
Golden Valley, MN 55422
69-2723EFS-03
Thermostat ID Card
Use the MAC ID and CRC ID to register
this product at mytotalconnectcomfort.com
Carte d’identification de thermostat
Utilisez l’identification MAC et l’identification CRC pour enregistrer
ce produit à mytotalconnectcomfort.com
Tarjeta de identificación del termostato
Utilice la identificación MAC y la identificación CRC para inscribir este
producto en mytotalconnectcomfort.com
ww
w
.r
es
i
deo
.
com
MAC ID MAC CRC
When the thermostat is
successfully registered,
the Total Connect Comfort
registration screen will display
a SUCCESS message.
You can now control your
thermostat from anywhere
through your laptop, tablet, or
smartphone.
The free ‘Total Connect Comfort
International’ app is available for
Apple
®
iPhone
®
, iPad
®
and iPod touch
®
devices at iTunes
®
or at Google
Play
®
for all Android™ devices.
Select your store Get the App
15 69-2715EF—07
Setting the time/date
1 Touch the current time. The screen
displays Set Time/Set Date.
2 Touch
Set Time or Set Date.
3 Touch p or q until the proper time/date
is displayed.
4 Touch
Done to save or Cancel to ignore
changes.
Note: This thermostat will automatically
update for daylight saving time (if observed
in your area) and all date/time information
is stored. If the thermostat is connected
to WiFi and registered to Total Connect
Comfort, the current time is updated from
the internet.
Fri, Jun 14, 2013
6:30 pm
Done
30
Setting the fan
1 Touch FAN to display fan settings.
2 Touch
On, Automatic, Circulate, or
Follow Schedule.
3 Touch
Done to save and exit.
On: Fan is always on.
Automatic: Fan runs only when the
heating or cooling system is on.
Circulate: Fan runs randomly about 35% of the time (home use only).
Follow Schedule: Fan controlled by program (see pages
16
18).
Note: Touch Auto or On to temporarily override the programmed fan
schedule.
FAN
Done
69-2715EF—07 16
Pre-set energy-saving schedules
This thermostat uses default Energy Saver settings that can reduce your
heating/cooling expenses. To customise settings, see next page.
Period Start time
Heat
(MonFri)
Cool
(MonFri)
Heat
(SatSun)
Cool
(SatSun)
Wake 6:00 am 70°F (21°C) 78°F (25.5°C) 70°F (21°C) 78°F (25.5°C)
Leave 8:00 am 62°F (16.5°C) 85°F (29.5°C) 62°F (16.5°C) 85°F (29.5°C)
Return 6:00 pm 70°F (21°C) 78°F (25.5°C) 70°F (21°C) 78°F (25.5°C)
Sleep 10:00 pm 62°F (16.5°C) 82°F (28°C) 62°F (16.5°C) 82°F (28°C)
Home Use
Period Start time Heat Cool Fan
Occupied 1 8:00 am 70°F (21°C) 75°F (24°C) On
Unoccupied 1 10:00 pm 55°F (13°C) 85°F (29.5°C) Auto
Occupied 2* 12:00 am 70°F (21°C) 75°F (24°C) On
Unoccupied 2* 12:00 am 55°F (13°C) 85°F (29.5°C) Auto
Business Use
* Period 2 is cancelled by default. If you activate it, the values shown above are
default settings.
Setting system mode
1 Touch SYSTEM to display system
settings.
2 Touch desired option:
Heat: Thermostat controls only the
heating system.
Cool: Thermostat controls only the
cooling system.
Off: Heating/cooling systems are off.
Automatic: Thermostat selects heating or cooling as needed
depending on the indoor temperature.
Emergency Heat (heat pumps with aux. heat): Controls
auxiliary/emergency heat. Compressor is locked out.
3 Touch Done to save and exit.
Note: The Automatic and Emergency Heat system settings may not
appear, depending on how your thermostat was installed.
SYSTEM
Done
17 69-2715EF—07
Adjusting program schedules
1 Touch MENU.
2 Select
Create/Edit Schedule.
• Touch
View/Edit to view the
full schedule and make a quick
adjustment.
• Touch
Guide Me to create a schedule
by answering simple questions.
• Touch
I’ll do it myself to manually
create a program schedule.
Note: To reduce costs, use the pre-set
Energy Saver settings described on
page 16.
MENU
Create / Edit Schedule
If you selected I’ll do it myself on the
Create/Edit Schedule screen follow these
steps:
1 Select the days to schedule, touch
Next.
2 Touch
Wake to set your Wake time for
selected days.
Next
6:00 am
Heat: 70°
Cool: 78°
Fan: Auto
WAKE
3 Touch p or q to set Heat and Cool
temperatures for the Wake period, then
touch
Done.
4 Touch other time periods (
Leave, Return,
Sleep) to set time and temperatures for
each.
5 Touch
Done to save and exit.
Note: Touch
Delete Period to eliminate any
unwanted time period.
Note: Touch
Fan Settings to customise fan
settings for any time period.
Note: When configured for business, the
thermostat uses
Occupied and Unoccupied
instead of
Wake, Leave, Return, and Sleep.
Done
69-2715EF—07 18
Overriding schedules: home use
1 Touch p or q to adjust the temperature
(right side of screen) and the Hold Until
time (left side). The schedule will resume
when the Hold Until time expires.
2 Touch
Switch to Permanent Hold
to keep the same temperature until
you change it or resume the program
schedule.
3 Touch
Cancel Hold at any time to
resume the program schedule.
Switch To
Permanent Hold
Overriding schedules: business use
Touch p or q to adjust the temperature.
It will be maintained until the hold time
you set.
• To change the hold time, touch the
Hold Until arrow buttons. This time can
be adjusted up to the maximum time
set on the Override Duration screen in
Advanced Preferences (page 27).
• Touch
Override to use a pre-set
occupied temperature if a person
uses the room during an unoccupied
period. The new temperature will be
maintained for 1 hour and can be
adjusted up to the maximum time set
on the Override Duration screen in
Advanced Preferences (page 27).
The programmed schedule will resume
when the override timer expires. Touch
Cancel Hold at any time to resume the
program schedule.
OVERRIDE
19 69-2715EF—07
Viewing equipment status
1 Touch MENU.
2 Select
Equipment Status.
3 Touch p or q to view the status of
all the equipment your thermostat
is controlling. Depending on how
your thermostat was installed, the
Equipment Status screen can report
data about the following systems:
• Heating and cooling
• Fan
• Thermostat information
MENU
Equipment Status
Done
Setting vacation hold: home use
This feature helps you save energy while
you are away, and restores comfortable
settings just before you return home.
1 Touch
MENU.
2 Select
Vacation Mode.
3 Touch p or q to select the date you
leave, then touch
Next for further
scheduling details, including times
of day, temperature settings, return
date, and return settings.
4 Review your selections on the last
display, and touch
Done to save
your settings. Touch
Back, then
Cancel to ignore the changes.
MENU
Next
Done
Vacaon Mode
69-2715EF—07 20
Setting holiday/event schedules: business use
This feature helps you conserve energy
when the workplace is unoccupied for
special events and holidays.
1 Touch
MENU.
2 Select
Holiday/Event Scheduler.
3 Select the item you want to schedule.
• Custom Events lets you set up
other days for special schedules.
• US and Canadian Holiday options
let you select from a list of holidays
commonly observed in each
country.
4 Make selections as prompted on each
screen. For more information, see next
two pages.
5 Touch
Done to save your settings.
MENU
Custom events
Holiday / Event Scheduler
Setting custom events: business use
This feature lets you customise
temperature settings to be maintained
during a specific event. You can set up
an event for a specific date or day in a
month. The thermostat resumes normal
scheduling after the event.
1 Select
Custom events from the
Holiday/Event Scheduler menu.
Custom events
Create a new event
21 69-2715EF—07
Setting custom events: business use
2 Select Create a new event.
3 Select
Specific Date or Month/
Weekday.
• For
Specific Date, you are
prompted to select the start date,
settings, end date, and frequency for
the event.
• For
Month/Weekday, you are
prompted to select the month, day
of the week, week of the month,
settings, length of event, and
frequency of the event.
4 Review the settings and touch
Done to
save them. Touch
Back, then Cancel
to ignore the changes.
Done
Next
Setting holiday schedule: business use
This feature lets you customise temperature
settings to be maintained on specified
national holidays. The thermostat resumes
normal scheduling between selected
holidays.
1 Select
US Holidays or Canadian
Holidays from the Holiday/Event
Scheduler menu.
2 Select
Add/Edit Holidays. A list of
national holidays is displayed.
3 Touch the check box next to each holiday
for which you want to maintain specific
settings, (Touch p or q to scroll through
the holiday list.) then touch
Next.
Set the holiday schedule for Occupied
or Unoccupied temperatures, depending
whether the building will be in use.
4 Touch p or q to select the Heat and Cool
temperatures.
5 Review the settings and touch
Done to
save them. Touch
Back, then Cancel to
ignore the changes.
Next
69-2715EF—07 22
Setting holiday override: business use
This feature lets you customise temperature
settings to be maintained from now until
a specified date. The thermostat resumes
normal scheduling on the date you select.
1 Touch
MENU.
2 Select
Holiday Mode to display
temperatures while you are away on
holiday.
3 Touch p or q to select the Heat and
Cool temperatures, then touch
Next to
select return date.
4 Review the settings and touch
Done to
save them. Touch
Back, then Cancel to
ignore the changes.
Note: The cool temperature can only be
set higher than the unoccupied program
setting and the heat temperature can only
be set lower than the unoccupied program
setting.
MENU
Holiday Mode
Done
Initiating occupancy mode: business use
This feature keeps temperature at an
energy-saving level until you touch
Press
to start occupancy
. When you arrive,
touch the button to maintain a comfortable
temperature while the room is occupied.
Touch the p or q buttons to set the
temperature or the Hold Until time. The
temperature is maintained until the time
you set. Temperature returns to an energy-
saving level after the timer expires, or the
“Occupied” period ends.
Press to start
occupancy
23 69-2715EF—07
Customizing screen colour
You can customise your thermostat
display to match your décor.
1 Touch Menu.
2 Touch Colour Themes.
3 Select the name of a colour to
use a predefined background, or
select Custom to define you own
background colour and text.
• If you select a colour name, the
screen shows an example on the
left. Touch Done to accept that
selection.
• If you touch Custom, the screen
gives you instructions. Touch Next
to step through the choices; touch
Done when you are satisfied with
your changes.
Color Themes
Done
Next
MENU
Setting preferences
Preference menu options let you select
how the thermostat displays information
or responds to certain situations.
1 Touch
MENU and select
Preferences.
2 Select an option and follow prompts:
• Reminders
• Utility Schedule Options
• Backlight
• Smart Response Technology*
• Advanced Preferences
• Restore Default Schedule
3 Touch
Done to save your settings.
Touch
Cancel to ignore changes.
MENU
Preferences
* Smart Response is not available if thermostat is configured for business.
69-2715EF—07 24
Cleaning the thermostat screen
When you select the Clean Screen option,
the screen is locked so you don’t accidentally
change settings while you clean.
1 Touch
MENU.
2 Select
Clean Screen. A prompt asks
if you want to clean the screen for 30
seconds.
3 Touch
Yes. A countdown timer displays
elapsed time until the screen is
reactivated.
Note: Do NOT spray any liquid directly on
the thermostat. Spray liquids onto a cloth,
then use the damp cloth to clean the screen.
Use water or household glass cleaner. Avoid
abrasive cleansers.
MENU
Clean Screen
Yes
Adjusting security settings
You can adjust security options to prevent
unauthorized changes to system settings.
1 Touch
MENU and select Security
Settings.
2 Select
Change Lock Mode.
3 Select an option and follow prompts:
Unlocked: Full access allowed.
Partially locked: Only temperature
can be changed.
Fully locked: No access allowed.
Note: If you choose to use a password
for additional security, write it here for
reference:
MENU
Security Sengs
Change Lock Mode
25 69-2715EF—07
Software updates
Resideo periodically issues updates to the
software for this thermostat. The updates occur
automatically through your WiFi connection.
All your settings are saved, so you will not need
to make any changes after the update occurs.
Updates occur in the early morning. After your
thermostat receives the software, it reboots. The
screen then shows “Updating software…” with a
green progress bar. When the update is complete, your home screen will appear as
usual.
Note: If you are not connected to WiFi or registered at Total Connect Comfort, you
will not get automatic updates.
Unregistering your thermostat
To remove a thermostat from your Total
Connect Comfort account follow these steps:
1 On mytotalconnectcomfort.com log into
your account.
2 Under LOCATIONS, click on the location
you want to remove
3 Click the Delete Location link to remove
this location.
You will be returned to the LOCATIONS
screen and your thermostat will display an
orange button that says
Register Online.
Smart Response Technology*
This feature (home use only) allows the
thermostat to “learn” how long the heating/
cooling system takes to reach programmed
temperature settings, so the temperature is
reached at the time you set.
For example: Set the Wake time to 6:00 am, and
the temperature to 70° (21°C). The heat will
come on before 6:00 am, so the temperature is
70° (21°C) by 6:00 am.
Note: Select Smart Response Technology in the Preferences menu (“Setting
preferences” on page 23).
The message “in recovery” is displayed when the system is activated before a
scheduled time period.
* Smart Response is not available if thermostat is configured for business.
Delete Location
69-2715EF—07 26
Pre-occupancy purge
This business use feature turns on
the fan 1 to 3 hours before each
“occupied” time period, to provide a
comfortable work environment when
you arrive.
Compressor protection
The thermostat keeps the compressor
off for a few minutes before restarting,
to prevent equipment damage. During
this “off” time, the message “waiting for
equipment” is displayed on screen.
Auto changeover
This feature is used in climates where
both air conditioning and heating are
used on the same day.
When the system is set to
Automatic,
the thermostat automatically selects
heating or cooling depending on the
indoor temperature.
Heat and cool settings must be at
least 3 degrees apart. The thermostat
will automatically adjust settings to
maintain this 3-degree separation.
Note: Select
Auto Changeover
on the Heating and Cooling System
Changeover screen under Advanced
Preferences. See “Setting advanced
preferences” on page 27.
27 69-2715EF—07
Setting advanced preferences
You can change options for a number of
system functions. Although many options,
such as language and temperature indication
settings are the same for all set-ups, others
depend on the type of system you have.
1 Touch
MENU. The thermostat displays a
list of options.
2 Select
Preferences > Advanced
Preferences. The thermostat displays the
first screen of options that you can change.
3 On each screen, make changes as needed,
then touch
Next to display new options.
Repeat this step until you have made all
changes.
Tables on pages 2728 explain the
screens and options under Advanced
Preferences.
4 When you have made all changes, press
Done to save and exit.
MENU
Preferences
Advanced Preferences
Next
Advanced Preferences Options (MENU > Preferences > Advanced Preferences)
Screen Title Settings and Options
Scheduling Options
Select Non-programmable or Programmable. Programmable
uses default or customised programming to automatically
raise and lower temperature settings for different times of day.
Temperature Indication
Scale
Select Fahrenheit or Celsius (default setting = Fahrenheit).
Heating and Cooling
System Changeover
Select Manual or Automatic.
Number of Schedule
Periods
Select 2 Periods Per Day or 4 Periods Per Day. (see page
16).
Pre-occupancy Purge
Duration*
Select how long the fan will run before each occupied period:
Off, 1, 2, or 3 hours.
Type of Override*
Select Standard to maintain the programmed periods or
Initiate Occupancy to use energy-saving settings until a user
presses Start Occupancy.
Override Duration*
Select how long to maintain temperature during an override:
110 hours or No Limit.
* These settings are only available if thermostat is configured for business.
69-2715EF—07 28
Setting advanced preferences
Advanced Preferences Options (concluded)
Screen Title Settings and Options
Early Recovery for Heating*
Select No to begin recovery on schedule or Yes to ramp up
temperature early.
Early Recovery for Cooling*
Select No to begin recovery on schedule or Yes to ramp down
temperature early.
Temperature Limits Select the Minimum Cool and Maximum Heat Limit.
Keypad Lockout Select Unlocked/Partially Locked/Locked.
Clock Format Select 12 Hour or 24 Hour.
Daylight Saving Time
Select Off or On. If set to On, the system will automatically
change time/date to account for daylight saving.
Indoor Display Offsets
Select the number of degrees to offset indoor temperature or
percentage to offset indoor humidity.
* Early recovery only available when configured for business. If configured for Home,
see “Smart Response Technology*” on page 25.
Changing system setup
System Setup
MENU
If your needs change, you can change
the basic system settings you chose
during thermostat installation (page
9).
1 Touch
MENU. The thermostat
displays a list of options.
2 Select
System Setup. The
thermostat displays the first screen
of options that you can change.
3 On each screen, make changes as
needed then touch
Next to display
new options. Repeat this step until
you have made all changes. Table on
page 29 explain the System Setup
screens and options.
4 When you have made all changes,
press
Done to save and exit.
Next
Touch the Help button
to see information
about screen options.
29 69-2715EF—07
Changing system setup
System Setup Options (MENU > System Setup)
Screen Title Settings and Options
Language English/Français/Español.
Thermostat
installed in
Home/Business (Thermostat is used in a residential (default) or
commercial setting).
Your thermostat
location
Touch
THERMOSTAT button to display a screen where you can
enter a custom name using a keypad. If you have only one thermostat,
you can leave the name as THERMOSTAT. For business installations
you can check a box to display the thermostat name on the home
screen.
Your thermostat
controls
Select Heating or Cooling or both (default).
Your system type
Select Forced Air (default), Heat Pump, or Hot Water or Steam. Each
option offers different choices on the following screens. See Step 9e
under Installing your Thermostat on page 10.
Your forced air
heating system
type
Select how your forced air system is powered: Gas/Oil (default) or
Electric.
Efficiency of your
heating system
Select Standard Efficiency Forced Air (default) or High Efficiency
Forced Air.
Your heating
system type
If you selected Hot Water or Steam on “Your system type,” select the
specific heating system here.
Number of cooling
stages
Select 1 Stage (default) or 2 Stages. If you are unsure, note which
wires you have connected: ‘Y’ wire only (1 stage) or ‘Y’ and ‘Y2’(refer to
your check list in Step 6 on page 5.)
Number of heating
stages
Select 1 Stage (default) or 2 Stages. If you are unsure, note which
wires you have connected: ‘W’ wire only (1 stage) or ‘W’ and ‘W2’ (refer
to your check list in Step 6 on page 5.)
Your fan control
Select whether your thermostat (default) or heating system controls
the fan.
Type of changeover
valve
If you selected Heat Pump on “Your system type,“ select whether it
uses a cooling changeover valve (default) or heating changeover valve.
If you are unsure, note which wires you have connected: refer to your
check list in Step 6 on page 6.
Number of heat
pump compressor
stages
Select 1 Stage (default) or 2 Stages. If you are unsure, note which
wires you have connected: ‘Y’ wire only (1 stage) or ‘Y’ and ‘Y2’(refer to
your check list in Step 6 on page 6.).
Your backup heat
No or Yes (default) you can determine whether you have backup heat
by referring to your check list in Step 6 on page 6..
Note: Touch the orange Help button on any screen for more information.
69-2715EF—07 30
Frequently asked questions
:Q Will my thermostat still work if I lose my Wi-Fi connection?
:A Yes, the thermostat will operate your heating and/or cooling system with or
without WiFi.
:Q How do I find the password to my router?
:A Contact the manufacturer of the router or check the router documentation.
:Q Why isn’t my thermostat connecting to my Wi-Fi router even though it is
very close to the thermostat?
:A Verify that the password entered for the WiFi router is correct.
:Q My thermostat is unable to register to the Total Connect Comfort website.
:A Verify that the thermostat is correctly enrolled on your home WiFi network. At
Menu > WiFi Setup, check for the WiFi signal strength icon. Verify that the
WiFi router has a good internet connection. On your computer, verify that you
can open the site at mytotalconnectcomfort.com If you cannot open the site,
switch off the internet modem for a few seconds, then power it back on.
:Q I registered on the Total Connect Comfort website but was unable to login
using my new account.
:A Check your email and ensure that you received an activation email. Follow the
instructions to activate your account and then login to the website.
:Q I have signed up on Total Connect Comfort website and have not received a
confirmation email.
:A Check for the email in your Junk or Deleted folder.
:Q Is there a way to extend the signal strength?
:A Most standard routers can be set up to be a repeater. You can also purchase
and install a WiFi repeater.
For more FAQs, see getconnected.honeywellhome.com
31 69-2715EF—07
Getting help and responding to alerts
Your thermostat offers two types
of assistance, if these assistance
options do not answer your questions,
review the FAQs (page 30) and
troubleshooting tips (page 32).
On screen help
Most displays include an orange Help
button.
1 Touch
Help to display instructions
for using the screen.
2 Touch
OK to redisplay the original
screen.
Help
OK
On screen alerts
Your home screen will display a large
orange button when you need to correct
a setting or system problem.
1 Touch the button, the thermostat
displays instructions for completing
the task to which you were alerted.
2 Touch
OK on the instruction display,
then carry out the task. When the
task is complete, the alert button will
no longer be displayed.
Replace Air
Filter
Press for info
OK
69-2715EF—07 32
If you have difficulty with your thermostat, please try the following suggestions.
Most problems can be corrected quickly and easily.
Display is
blank
• Check circuit breaker and reset if necessary.
• Make sure power switch at heating and cooling system is on.
• Make sure furnace door is closed securely.
• Make sure C wire is connected (see page 5).
Cannot
change system
setting to Cool
• Check that System Setup screen “Your thermostat controls” or “Your
system type” is set to match your heating and cooling equipment (see
page 29).
Fan does
not turn on
when heat is
required
• Check that System Setup screen “Your fan control” is set to match
your heating equipment (see page 28).
“Wait” appears
on the screen
• Compressor protection feature is engaged. Wait 5 minutes for the
system to restart safely, without damage to the compressor.
Heat pump
issues cool air
in heat mode,
or warm air in
cool mode
• Check your setting for System Setup screen “Type of changeover
valve” to make sure it is properly configured for your system (see page
28).
Heating or
cooling system
does not
respond
• Touch
SYSTEM to set system to Heat. Make sure the temperature is
set higher than the Inside temperature.
• Touch SYSTEM to set system to Cool. Make sure the temperature is
set
lower than the Inside temperature.
• Check circuit breaker and reset if necessary.
• Make sure power switch at heating and cooling system is on.
• Make sure furnace door is closed securely.
• If “Wait” is displayed, the compressor protection timer is on. Wait
5 minutes for the system to restart safely, without damaging the
compressor (see page 26).
Heating
system is
running in cool
mode
• Check that System Setup screen “Your thermostat controls” or “Your
system type” is set to match your heating and cooling equipment (see
“System Setup Options (MENU > System Setup)” on page 29).
Troubleshooting
Regulatory information
EN 300 328 V1.9.1 (2015-02)
This equipment has been tested and found to comply with EN 300 328 V1.9.1 (201502).
Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband transmission systems; Data transmission
equipment operating in the 2,4 GHz ISM band and using wide band modulation techniques; Harmonized EN covering the
essential requirements of article 3.2 of the R&TTE Directive
33 69-2715EF—07
Glossary
C wire
The “C” or common wire brings 24 VAC power to the thermostat from the heating/cooling
system. Some older mechanical or battery operated thermostats may not have this wire
connection. It is necessary for establishing a WiFi connection to your home network.
Heat Pump heating/cooling system
Heat pumps are used to heat and cool a home. If your old thermostat has a setting for
auxiliary or emergency heat, you likely have a heat pump.
Conventional heating/cooling system
Non–heat pump type systems; these include air handlers, furnaces or boilers that run on
natural gas, oil or electricity. They may or may not include an air conditioner.
Jumper Loop
In this thermostat, a plug with a wire loop located below the terminal block is used to
connect the R and Rc terminals.
MAC ID, MAC CRC
Alphanumeric codes that uniquely identify your thermostat.
QR Code
®
Quick response code. A two-dimensional,machine-readable image. Your wireless device can
read the black and white pattern in the square and link its browser directly to a web site. QR
Code is a registered trademark of DENSO WAVE INCORPORATED.
1-year limited warranty
Resideo warrants this product, excluding battery, to be free from defects in workmanship or materials, under
normal use and service, for a period of one (1) year from the date of first purchase by the original purchaser. If at
any time during the warranty period the product is determined to be defective due to workmanship or materials,
Resideo shall repair or replace it (at Resideo’s option).
If the product is defective,
(i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or
(ii) call Resideo Customer Care at +971 4 450 5800. Customer Care will make the determination whether the
product should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden Valley,
MN 55422, or whether a replacement product can be sent to you.
This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Resideo
that the defect was caused by damage which occurred while the product was in the possession of a consumer.
Resideo’s sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO
SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY,
EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation
may not apply to you.
THIS WARRANTY IS THE ONLY EXPRESS WARRANTY RESIDEO MAKES ON THIS PRODUCT. THE DURATION
OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE ONE YEAR DURATION OF THIS WARRANTY. Some states do
not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you
have any questions concerning this warranty, please write Resideo Customer Care, 1985 Douglas Dr, Golden
Valley, MN 55422 or call +971 4 450 5800.
Middle East: Resideo Middle East FZE. Customer Relations, EMAAR Business Park, Bldg 2, Shwikh Zayed Road,
P.O. Box 232362, Dubai, UAE
Apple, iPhone, iPad, iPod touch and iTunes are trademarks of Apple Inc.
All other trademarks are the property of their respective owners.
Resideo Inc., 1985 Douglas Drive North,
Golden Valley, MN 55422
33-00167—03 M.S. Rev. 05-19 | Printed in United States
©2019 Resideo Technologies, Inc. This product is manufactured by Resideo Technologies, Inc., Golden Valley, MN, +971 4 450 5800
The Honeywell Home trademark is used under license from Honeywell International Inc. All rights reserved.
www.resideo.com
33-00167-03
ADEMCO FZE
Office no. 1175 & 1177, Jafza One
Jebel Ali Free Zone, Dubai, United Arab Emirates
getconnected.honeywellhome.com/middle-east
