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48 English
Troubleshooting
Troubleshooting
Problem Cause Action
The oven does not cook
properly.
The oven door is
frequently opened during
cooking.
If you open the door
often, the interior
temperature will be
lowered and this may
affect the results of your
cooking.
The oven controls are not
correctly set.
Correctly set the oven
controls and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware
with at bottoms.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
Problem Cause Action
Oven
The oven does not heat. The door is open. Close the door and try
again.
Smoke comes out
during preheating.
During initial operation,
smoke may come from
the heating elements
when you rst use the
oven.
This is not a malfunction,
and if you run the oven
2-3 times, it should stop.
Food is on the heating
elements.
Let the oven cool
and then remove the
food from the heating
elements.
There is a burning or
plastic smell when using
the oven.
Plastic or non heat-
resistant cookware is
used.
Use glass cookware
suitable for high
temperatures.
There is a bad smell
coming from inside the
oven.
Food residue or plastic
has melted and stuck to
the interior.
Use the steam function
and then wipe with a dry
cloth.
You can put a lemon slice
inside and run the oven
to remove the odour
more quickly.
MC32K7055CK_EU_DE68-04387D-00_EN.indd 48 2/29/2016 4:17:26 PM
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