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147
Technical Notes
12
Troubleshooting
Problem
Problem
Solution
Solution
Movie recording and 4K
burst are unavailable.
The memory card write speed is too slow: Use a memory card
with a UHS speed class of 3 or better (
P
18, 36,
54).
The ash does not re.
•
The ash is disabled: Adjust settings (
P
59).
•
The battery is exhausted: Charge the battery or insert a ful-
ly-charged spare battery (
P
20).
•
The camera is in continuous mode: Select single frame mode
(
P
53).
•
OFF is selected for SOUND & FLASH: Select ON
(
P
101).
Some ash modes are
not available.
OFF is selected for SOUND & FLASH: Select ON
(
P
101).
The ash does not fully
light the subject.
•
The subject is not in range of the ash: Position the subject in
range of the fl ash.
•
The ash window is obstructed: Hold the camera correctly.
Pictures are blurred.
•
The protective glass covering the lens is dirty: Clean the glass.
•
The protective glass covering the lens is blocked: Keep objects
away from the lens (
P
30).
•
s is displayed during shooting and the focus frame is dis-
played in red: Check focus before shooting (
P
31).
•
k is displayed during shooting: Use the fl ash or a tripod
(
P
59).
Pictures are mottled.
•
Shutter speed is slow and the ambient temperature is high: This
is normal and does not indicate a malfunction.
•
The camera has been used continuously at high temperatures or
a temperature warning is displayed: Turn the camera off and
wait for it to cool down (
P
23, 154).
Location data
Location data are incorrect. The camera has been moved
since location data were last updated.
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