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24
Problem Possible Reason Solution
Minor steam leaking/hissing
from steam release handle
during cook cycle
Steam release handle
not in “Sealing” position
Turn steam release handle to
“Seal” position
Cooker is regulating excess pressure This is normal; no action required
Steam gushes from steam release
handle when in “Seal” position
Not enough liquid in the inner pot
Add 1 1/2 cups (12 oz / 325mL) of
a thin cooking liquid to inner pot
Pressure sensor control failure Contact Customer Care
Steam release handle
not seated properly
Turn steam release handle
to “Seal” position
Display remains blank after
connecting the power cord
Bad power connection or no power
Inspect power cord; ensure detachable
power cord is plugged tightly into base
power socket; check outlet to ensure it
is powered
Cooker’s electrical fuse has blown Contact Customer Care
Error code
appears on
display, cooker
beeps and
lights flash
continuously
C1
C2
C6
C6H
C6L
Faulty sensor Contact Customer Care
C5
Temperature is too high because inner
pot is not placed in the cooker base
Press Cancel and wait for heating
element to cool; ensure there are
no foreign objects in cooker base;
insert or reposition inner pot in
cooker base and re-enter commands
Temperature is too high because there is
no water in inner pot
Add at least 1 1/2 cups (12 oz / 325mL)
of cooking liquid to inner pot
before reintroducing food
C7 or NoPr
Heat element has failed Contact Customer Care
Not enough liquid
Begin by adding 1 1/2 cups (12 oz / 325mL)
of a thin cooking liquid to inner pot;
add more liquid as required
Steam release handle
is in “Venting” position
Turn steam release handle to
“Sealing” position
Lid
Lid is not in the correct position
for the selected Smart Program
Open and close lid;
remove lid when using Sauté
OvHt, Burn
or Food Burn
High temperature detected at bottom of
inner pot; cooker automatically reduces
temperature to avoid overheating
Cooking will not resume until situation
is resolved
Starch deposits at the bottom of
the inner pot may be blocking heat
dissipation. Press Cancel, then release
pressure according to the recipe, and
inspect the bottom of the inner pot for
scorching; add liquid if necessary
PrSE
Pressure has accumulated during
a non-pressure cooking Smart Program
Turn steam release handle to
“Seal” position
Occasional clicking
or light cracking sound
The sound of power switching
and expanding pressure board
when changing temperatures
This is normal; no action needed
Bottom of the inner pot is wet
Wipe bottom of inner pot, and ensure
heating element is dry before cooking
Troubleshooting
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