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23
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Problem Possible Reason Solution
Difficulty
closing lid
Sealing ring not
properly installed
Reposition sealing ring, ensure it is snug behind sealing ring rack
Float valve in the
popped-up position
Gently press the float valve downward with a long utensil
Contents in cooker are still hot
Turn steam release handle towards “Vent” position, then
lower lid onto cooker base slowly, allowing heat to dissipate
Difficulty
opening lid
Pressure inside the cooker
Release pressure according to recipe; only open lid after float
valve has dropped down
CAUTION
Contents may be under pressure; to avoid
scalding injury, do not attempt to force lid open.
Float valve stuck at the
popped-up position due
to food debris or residue
Ensure steam is completely released by quick releasing
pressure, then press float valve gently with a long utensil.
Open lid cautiously. Thoroughly clean float valve, surrounding
area, and lid before next use
Inner pot is
stuck to lid when
cooker is opened
Cooling of inner pot may
create suction, causing
inner pot to adhere to the lid
To release the vacuum, turn steam release handle towards
“Vent” position
Steam leaks
from side of lid
Sealing ring damaged
or not installed properly
Replace sealing ring
Lid not closed properly Open then close lid
Sealing ring rack is
warped or off-centre
Remove sealing ring from lid, check sealing ring rack for bends
or warps; contact Customer Care
Food debris
attached to sealing ring
Remove sealing ring and clean thoroughly
Inner pot rim
may be misshapen
Check for deformation and contact Customer Care
Float valve
does not rise
Food debris on float valve
or float valve silicone cap
Remove float valve from lid and clean thoroughly; perform
“Initial Test Run” to check for function; contact Customer Care
Too little liquid in the inner pot
Check for scorching on bottom of inner pot; add 1 1/2 cups (12
oz / 325mL) liquid to inner pot
Float valve silicone cap worn,
damaged or missing
Install or replace float valve
Float valve obstructed
by lid-locking mechanism
Tap float valve with a long utensil. If not resolved, turn cooker
off and remove small parts from lid; clean thoroughly and
re-install, then perform “Initial Test Run” to check for
function; contact Customer Care
No heat in the inner pot
Perform “Initial Test Run” to check for function;
contact Customer Care
Inner pot base
may be damaged
Perform “Initial Test Run” to check for function;
contact Customer Care
Troubleshooting
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