HL-L9200CDWT User Manual

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Troubleshooting

200

6

Colored lines across the page

 Identify the color causing the problem and replace the toner cartridge that

matches the color of the line (see Replacing the toner cartridges

on page 127).

To identify the color of the toner cartridge, visit http://solutions.brother.com/

to view our FAQs and troubleshooting tips.

 Install a new drum unit (see Replacing the drum unit on page 133).

White spots or hollow print

 Make sure that the media type setting in the printer driver matches the type

of paper you are using (see Acceptable paper and other print media

on page 2).

 Check the machine’s environment. Conditions such as high humidity can

cause hollow print (See the Product Safety Guide).

 If the problem is not solved after printing a few pages, the drum may have

foreign material, such as glue from a label, stuck on the drum surface. Clean

the drum unit (see Cleaning the drum unit on page 163).

 Install a new drum unit (see Replacing the drum unit on page 133).

Blank page or some colors are

missing

 Identify the color causing the problem and put in a new toner cartridge

(see Replacing the toner cartridges on page 128). To identify the color of the

toner cartridge, visit http://solutions.brother.com/

to view our FAQs and

troubleshooting tips.

 Install a new drum unit (see Replacing the drum unit on page 133).

Colored spots at 3.7 in. (94mm)

 If the problem is not solved after printing a few pages, the drum may have

foreign material, such as glue from a label, stuck on the drum surface. Clean

the drum unit (see Cleaning the drum unit on page 163).

 Install a new drum unit (see Replacing the drum unit on page 133).

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

3.7 in.

(94 mm)

3.7 in.

(94 mm)

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User Manual - Page 209