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Home > Problem Solver
Contacting Customer Support
Before Contacting Epson
Help for Users in Australia
Help for Users in Europe
Help for Users in North America
Help for Users in Latin America
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your
product documentation, contact customer support services for assistance. If customer support for your area is not listed below,
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
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Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we
provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise
on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a
download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can
aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new
Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
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