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Home > Problem Solver
Using the Error Indicators
You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or
more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If
you cannot fix your problem using this table, see Problems and Solutions.
Panel light state Beep pattern Problem
Solution
Pause
– The printer is paused.
Press the Pause button to resume printing.
Paper from another paper source is currently in the paper path.
Move the paper release lever back to the appropriate position
and press the Load/Eject button to clear the paper from the
paper path. Then set the lever to the position you want to use.
Press the Pause button to turn off the Pause light, if
necessary.
Paper Out
Pause
No paper is loaded in the selected paper source.
Load paper in the printer. Then press the Pause button to turn
off the Pause light, if necessary.
The paper is not loaded correctly.
Remove your paper and reload it. See Printing on Continuous
Paper for instructions on loading paper. Then press the Pause
button to turn off the Pause light, if necessary.
Paper is jammed in the printer.
Clear the paper jam as described in Clearing a Paper Jam.
Paper Out
Pause
Continuous paper is not fed back to the standby position.
Tear off the printed document at the perforation; then press the
Load/Eject button. The printer feeds the paper to the standby
position. Press the Pause button to turn off the Pause light, if
necessary.
A single sheet of paper is not fully ejected.
Press the Load/Eject button to eject the sheet. Then press the
Pause button to turn off the Pause light, if necessary.
Paper is jammed in the printer.
Clear the paper jam as described in Clearing a Paper Jam.
Pause
– The print head is overheated.
Wait a few minutes; the printer resumes printing automatically
once the print head has cooled.
All the lights on the
control panel
An unknown printer error has occurred.
Turn off the printer and leave it off for several minutes; then
turn on the printer again. If the error recurs, contact your
dealer.
= on, = flashing
= short series of beeps (three beeps)
= long series of beeps (five beeps)
Note:
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