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Paper does not feed.
Cause What to do
Continuous paper may be left in the printer. Remove the continuous paper. Set the paper release lever to
the single-sheet position. Insert a new sheet.
The printer cannot detect the paper on the
paper guide as it is positioned too far to the
left or right.
Move the paper (and the edge guides) a little to the left or
right.
Paper feeding is crooked or the paper jams.
Cause What to do
The paper was not fed correctly or is of the
wrong type.
Turn off the printer and pull out the paper. Insert a new sheet
straight into the paper guide. Make sure you’re using the right
type of paper. See the paper specifications under Paper.
Paper does not eject completely.
Cause What to do
The paper may be too long. Press the LF/FF button to eject the page. Use paper that is
within the specified range. See the paper specifications under
Paper.
Continuous paper does not feed properly
The tractor does not feed the paper.
Cause What to do
The paper release lever may be in the wrong
position.
Check that the paper release lever is pulled forward to the
continuous-paper position. If not, turn off the printer, move
the lever, and turn it on again.
The paper may have come off the tractor. Reattach the paper to the tractor.
Paper feeding is crooked or the paper jams.
Cause What to do
The paper supply is obstructed. Make sure the paper supply is not obstructed by a cable or
some other object.
The paper supply is too far away from the
printer.
Make sure that your paper supply is within 1 meter (3 feet) of
the printer.
The printer cover may be opened. Close the printer cover.
The edge guide positions may be incorrect. Position the edge guides at the diamond-shaped guide marks.
The holes on the sides of the paper are
misaligned.
Check that the holes on the sides of the paper are aligned
with each other. Also make sure the sprocket units are locked
and their covers are closed.
Your paper may be the wrong size or thickness
for the printer.
Make sure that the paper size and thickness are within the
specified ranges. See Paper for information on the continuous
paper specifications.
When you use side-crimped multipart forms,
the copies may not align with the original.
Raise the paper guide to keep the printing position accurate.
The paper does not eject properly.
Cause What to do
The page may be too long. Tear off the fresh supply of paper and eject the page from the
printer. Use only paper that is within the specified length
range described under Paper.
When you switch between single sheets and continuous paper, the beeper sounds three times and the
Pause light comes on.
Cause What to do
You may have tried to change the paper
release lever position while paper remained in
the printer.
Return the paper release lever to the previous position and
eject the paper. Then change the paper release lever position.
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